fix problems on Peak [iphone]

—— Run into issues on Peak? Get help pending when official support gets back to you!

Peak - Brain Training

Info:

company: Synaptic Labs

: https://peaklabs.zendesk.com/

: www.synapticlabs.uk

Chat with our AI-based Peak Support

🛠️ Common Peak Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Excessive ads before, during, and after gameplay

Fix: Consider using airplane mode while playing the game. This will prevent ads from loading, allowing you to play without interruptions. However... ⇲

Peak freezes after watching ads

Fix: Try clearing the app's cache. Go to your iPhone settings, find the Peak app, and select 'Clear Cache' if that option is available. This can... ⇲

Bugs issue

Inaccurate overall performance summary

Fix: Keep track of your scores manually for a few sessions to compare with the app's summary. If discrepancies persist, try logging out and back... ⇲

Gameplay issue

Limited daily games without subscription

Fix: Maximize your daily game limit by playing at different times throughout the day. Some games may reset daily, allowing you to play more witho... ⇲

Difficulty in understanding game instructions

Fix: Look for tutorial videos on platforms like YouTube that explain the game mechanics. Visual aids can often clarify instructions better than t... ⇲

Scoring system penalizes for playing new games

Fix: Focus on practicing games you are already familiar with to build your score before trying new ones. This can help mitigate the impact of the... ⇲

Inability to replay games without premium

Fix: Try to find similar games within the app that are available for free. This can provide a similar experience without needing a premium subscr... ⇲

Opaque scoring in brain categories

Fix: Keep a record of your scores in different categories to identify patterns and understand how your performance affects your overall score.... ⇲

Games can be too difficult or confusing

Fix: Start with easier games or levels to build your confidence and understanding before progressing to more challenging ones. OR Look for tip... ⇲

Limited content in certain focus areas

Fix: Explore other apps that may offer a wider variety of games in the focus areas you are interested in. This can supplement your training. OR... ⇲

Ads issue

Frustrating ad experience with unskippable content

Fix: If possible, mute the ads or turn down the volume while they play. This can make the experience less frustrating while you wait for the ad t... ⇲

Ads disrupt gameplay flow

Fix: Try to play during off-peak hours when you may encounter fewer ads, as ad frequency can vary based on user activity. OR Use the airplane... ⇲

Customization issue

Lack of personalized training options

Fix: Create a personal training plan by selecting games that align with your specific goals. Track your progress manually to ensure you are focus... ⇲

Account issue

Issues with subscription management

Fix: Check your subscription status in your iPhone settings under 'Subscriptions' to ensure everything is up to date and correct any issues from... ⇲

Compatibility issue

Inconsistent game performance on touch screens

Fix: Calibrate your touch screen by going to your iPhone settings and adjusting the touch sensitivity if available. This can improve responsivene... ⇲

UI issue

Gender misunderstanding in game content

Fix: Provide feedback to the community or forums about your experience, as user feedback can sometimes lead to changes in future updates. OR F... ⇲

Glitches issue

Technical glitches affecting user experience

Fix: Ensure your app is updated to the latest version, as updates often include bug fixes. Check the App Store for any available updates. OR R... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

92.3%

Neutral

4.3%

Bad experience

3.4%

~ from our NLP analysis of 143,731 combined software ratings.

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Private Data Peak collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Identifiers
- Usage Data
- Other Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Peak Pro Plan: $4.99 Peak Pro Subscription
Peak Pro Plan: $34.99 Peak Pro Subscription
Peak pro: $34.99 Yearly plan
Peak Pro Plan: $3.99 Peak Pro Subscription
Advanced Training Peak & UCL Emotion Management: $0.00 Advanced Training Peak & UCL Emotion Management
40% Off Peak Pro Monthly: $2.99 Train with 42 amazing games!
40% Off Peak Pro Yearly: $19.99 Train with 42 amazing games!
Peak Pro: $11.99 Access to all games all the time Personalized workout Advanced statistics and insight
Advanced Training Peak & Brainways Working Memory Part 1: $0.00 Advanced Training Peak & Brainways Working Memory Part 1
Peak Pro: $3.99 Access to all games all the time Personalized workout Advanced statistics and insight