fix problems on IDEXX VetConnect [iphone]

​

—— Run into issues on IDEXX VetConnect? Get help pending when official support gets back to you!

IDEXX VetConnect® PLUS
Info:
company: IDEXX Laboratories
: https://www.idexx.com/en/veterinary/software-services/vetconnect-plus/
: www.idexx.com
Chat with our AI-based IDEXX VetConnect Support
   Hello! How can I assist you?  

characters left:
 
Search issue

No search bar for patients

Fix: Use the filter options available in the app to narrow down the list of patients. This can help you find the patient you are looking for more... ⇲
 
Settings issue

Normal values removed

Fix: Check if there is an option in the app settings to toggle normal values on or off. Sometimes, these features can be hidden in the settings m... ⇲

Poorly defined filters

Fix: Experiment with different combinations of filters to see if you can achieve the desired results. Sometimes, using multiple filters can yield... ⇲

No trending data available

Fix: Manually track key metrics over time in a spreadsheet or notes app to create your own trend analysis until the app provides this feature.... ⇲
 
Bugs issue

Pending and completed tests mixed

Fix: Look for any sorting or filtering options within the test results section. This may allow you to separate pending tests from completed ones.... ⇲

IDEXX VetConnect treats all past tests as new

Fix: Check if there is a filter or sorting option that allows you to view tests by date or status, which may help differentiate between new and p... ⇲
 
UI issue

No landscape mode

Fix: Check if your device's orientation lock is enabled. Swipe down from the top-right corner of the screen to access the Control Center and ensu... ⇲

Cannot view all tests for a patient

Fix: Check if there is a 'View All Tests' option in the patient's profile or history section. This may allow you to access a complete list of tes... ⇲

Difficult to read results

Fix: Adjust the text size in your device settings. Go to Settings > Display & Brightness > Text Size and increase the size for better readability... ⇲

Scrolling through hundreds of results inefficient

Fix: Use the search or filter options to narrow down results to a specific date range or type of test, making it easier to find what you need.... ⇲
 
Syncing issue

Inconsistent integration with labs

Fix: Ensure that your app is updated to the latest version, as updates may improve integration with labs. Go to the App Store, search for VetConn... ⇲
 
Loading issue

Error messages upon loading

Fix: Try restarting the app. Close it completely and then reopen it to see if the error persists. This can often resolve temporary glitches. OR... ⇲
 
Customization issue

No way to flag or star results

Fix: As a workaround, take notes on important results in a separate notes app or document for easy reference later. OR Consider using a physic... ⇲
 
Compatibility issue

No iPad compatibility

Fix: If you have access to an iPhone, use it to access the app until an iPad-compatible version is released. OR Consider using the iPhone in c... ⇲

Limited functionality on iPhone

Fix: Explore the app's settings to see if there are features that can be enabled or adjusted to improve functionality. OR Consider using the a... ⇲
 
Notifications issue

Lack of notifications

Fix: Check the app's notification settings in your device settings. Go to Settings > Notifications > VetConnect PLUS and ensure notifications are... ⇲
 
Login issue

Requires repeated sign-ins

Fix: Ensure that your device's software is up to date, as updates can sometimes resolve persistent sign-in issues. Go to Settings > General > Sof... ⇲
 
Updates issue

Updates cause more issues than improvements

Fix: If an update causes issues, consider uninstalling the app and reinstalling the previous version if possible. Check if you have a backup of t... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.4%

Bad experience
2.1%

Neutral
1.5%

~ from our NLP analysis of 531 combined software ratings.

 Switch to these Alternatives:
Plumb's
Vetpocket - #1 Veterinary App
MN Urolith
Vetcalculators
RECOVER CPR Coach
Merck Vet Manual
Roo - Veterinary Relief
Firstline - Clinical Decisions
pillphill - pill counter
Talkatoo

 Private Data IDEXX VetConnect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics