fix problems on Arlo Secure [iphone]

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—— Run into issues on Arlo Secure? Get help pending when official support gets back to you!

Arlo Secure: Home Security
Info:
company: Arlo Technologies Inc.
: https://support.arlo.com
: www.arlo.com
Chat with our AI-based Arlo Secure Support
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Loading issue

Slow video loading times

Fix: 1. Check your internet speed using a speed test app. If your speed is low, consider resetting your router or contacting your ISP. 2. Clear t... ⇲
 
Network issue

Inconsistent live view connection

Fix: 1. Ensure your camera is within range of your Wi-Fi signal. If necessary, move the camera closer to the router. 2. Restart your router and t... ⇲

Problems with camera connectivity

Fix: 1. Restart both your camera and router to refresh the connection. 2. Ensure that the camera is within range of the Wi-Fi signal and that the... ⇲
 
Login issue

Frequent app logouts

Fix: 1. Ensure that you are using the latest version of the app. Update it from the App Store if necessary. 2. Check your iPhone's storage; low s... ⇲
 
Support issue

Poor customer service communication

Fix: 1. Utilize the in-app help feature for FAQs and troubleshooting tips. 2. Check the Arlo community forums for user-shared solutions and tips.... ⇲

Slow response times from technical support

Fix: 1. Utilize the in-app help feature for immediate troubleshooting tips. 2. Check the Arlo community forums for user-shared solutions that may... ⇲
 
Customization issue

Limited customization options for alerts

Fix: 1. Explore the app's settings under Notifications to see if there are any options you may have missed. 2. Use the 'Activity Zones' feature t... ⇲
 
Settings issue

Geofencing feature not functioning

Fix: 1. Ensure that location services are enabled for the Arlo app in your iPhone's Settings > Privacy > Location Services. 2. Check that you hav... ⇲

Difficulties in accessing specific camera settings

Fix: 1. Ensure you are logged into the correct account that has access to the camera settings. 2. Navigate through the app carefully; sometimes s... ⇲

Inability to set continuous recording

Fix: 1. Check your subscription plan; continuous recording may require a specific plan. 2. Go to the camera settings in the app and look for the... ⇲

Difficulty in managing multiple cameras

Fix: 1. Use the app's 'Device Management' feature to organize and label your cameras for easier access. 2. Create custom groups for your cameras... ⇲
 
Video issue

Issues with video quality despite high resolution

Fix: 1. Check your internet connection; a slow connection can affect video quality. 2. Adjust the video quality settings in the app under Setting... ⇲
 
Audio issue

Inadequate audio from microphone

Fix: 1. Check the microphone settings in the app to ensure they are enabled. 2. Test the microphone by speaking directly into it and adjusting th... ⇲
 
Installation issue

Complicated setup process

Fix: 1. Follow the setup guide provided in the app carefully, ensuring each step is completed before moving on. 2. Watch tutorial videos availabl... ⇲
 
Payments issue

Unclear subscription model

Fix: 1. Review the subscription options available in the app under Settings > Subscription. 2. Visit the Arlo website for detailed information on... ⇲
 
Bugs issue

Frequent bugs after updates

Fix: 1. Clear the app cache by going to Settings in the Arlo app and selecting 'Clear Cache'. 2. Restart your iPhone to refresh the app's perform... ⇲
 
Backup issue

Inability to back up videos to local storage

Fix: 1. Check the app settings to see if there is an option to download videos directly to your device. 2. Use the share feature in the app to se... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Ensure that all devices are running the latest version of the Arlo app. Update them from the App Store if necessary. 2. Check the interne... ⇲
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 what users are saying
Good experience
74.5%

Bad experience
18.4%

Neutral
7.1%

~ from our NLP analysis of 235,557 combined software ratings.

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eufy

 Private Data Arlo Secure collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Plus: $19.99 Arlo Plus (1 month)
  2. Basic Unlimited: $14.99 Arlo Basic Unlimited (1 month)
  3. Basic Single: $9.99 Arlo Basic Single (1 month)
  4. Plus Single: $9.99 Plus Single Features
  5. Premium: $29.99 Arlo Premium (1 month)
  6. Plus: $219.00 Arlo Plus (1 year)
  7. Plus Single: $95.99 Plus Single Features (1 Year)
  8. Premium: $299.99 Arlo Premium (1 Year)
  9. Basic Unlimited: $149.99 Arlo Basic Unlimited (1 year)
  10. Basic Single: $99.99 Arlo Basic Single (1 year)