fix problems on Costpoint Time And Expense [iphone]

—— Run into issues on Costpoint Time And Expense? Get help pending when official support gets back to you!

Costpoint Time and Expense

Info:

company: Deltek, Inc.

: http://customercare.deltek.com

: www.deltek.com

Chat with our AI-based Costpoint Time and Expense Support

🛠️ Common Costpoint Time and Expense Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Costpoint Time and Expense defaults to wrong date

Fix: Check the device's date and time settings. Go to 'Settings' > 'General' > 'Date & Time' and ensure 'Set Automatically' is enabled. This will... ⇲

Requires login every time

Fix: Ensure that the 'Remember Me' or 'Stay Logged In' option is checked during login. This should help retain your session for future logins.... ⇲

UI issue

Non-intuitive interface

Fix: Familiarize yourself with the app by exploring each section. Consider creating a cheat sheet of common tasks to streamline your usage. OR... ⇲

Difficult to track billable hours

Fix: Utilize any available timers or tracking features within the app to log hours as you work, which can help maintain accuracy. OR If the ap... ⇲

No quick access to dashboard information

Fix: Check if there are any settings to customize your dashboard view. Some apps allow you to prioritize what information is displayed. OR If... ⇲

Bugs issue

Hours input changes after saving

Fix: Double-check the input format before saving. Ensure you are entering hours in the correct format as required by the app. OR If the issue... ⇲

Signature saving errors

Fix: Ensure that you are following the correct procedure for saving signatures. Check if there are any specific requirements for the signature fo... ⇲

Inconsistent app behavior

Fix: Try to identify patterns in the inconsistent behavior. Note when it occurs and what actions lead to it, which can help in troubleshooting.... ⇲

Doesn't retain login info

Fix: Make sure your device's settings allow the app to save passwords. Go to 'Settings' > 'Passwords' and check if the app is listed and has save... ⇲

Frequent login failures

Fix: Verify your internet connection. A weak or unstable connection can cause login issues. Switch to Wi-Fi if possible or move closer to the rou... ⇲

Crashes issue

Crashes frequently

Fix: Update the app to the latest version available in the App Store, as updates often include bug fixes that can resolve crashing issues. OR... ⇲

Customization issue

Cannot hide weekends in summary view

Fix: Check the app settings to see if there is an option to customize the summary view. Look for filters or display settings that allow you to ex... ⇲

Dark mode not supported

Fix: Check if there are any updates available for the app that may include dark mode support in the future. OR As a workaround, you can enable... ⇲

Compatibility issue

Limited features on mobile

Fix: Review the app's documentation or help section to understand which features are available on mobile and how to best utilize them. OR If c... ⇲

Error on non-jailbroken devices

Fix: Ensure that your device is running the latest version of iOS. Go to 'Settings' > 'General' > 'Software Update' to check for updates. OR I... ⇲

Incompatibility with iPad Magic Keyboard

Fix: Check if the app has been optimized for iPad use. If not, try using the app in standard mode without the keyboard to see if functionality im... ⇲

Account issue