fix problems on Dunzo [iphone]

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—— Run into issues on Dunzo? Get help pending when official support gets back to you!

Dunzo: Grocery Delivery App
Info:
company: Dunzo
: https://twitter.com/dunzoit
Chat with our AI-based Dunzo Support
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Updates issue

Inaccurate order status updates

Fix: 1. Refresh the App: Pull down on the order status page to refresh the information. 2. Check Notifications: Ensure that you have enabled noti... ⇲

Dunzo does not show current ongoing orders

Fix: 1. Refresh the App: Pull down on the order page to refresh the information. 2. Check Your Account: Ensure you are logged into the correct ac... ⇲
 
Support issue

Delayed deliveries

Fix: 1. Check Delivery Time: Review the estimated delivery time provided in the app and compare it with the current time. 2. Contact Delivery Age... ⇲

Chat support is ineffective

Fix: 1. Use Email Support: If chat support is not helpful, try sending an email to their support team with detailed information about your issue.... ⇲

Inconsistent service quality

Fix: 1. Rate Your Experience: After each delivery, provide feedback on the service quality to help the app improve. 2. Use Preferred Delivery Age... ⇲
 
Compatibility issue

Lack of support for multiple drops

Fix: 1. Plan Separate Orders: If you need multiple drops, consider placing separate orders for each drop location. 2. Use Notes: In the delivery... ⇲

Limited integration with maps

Fix: 1. Use External Maps: If the app’s map integration is limited, consider using Google Maps or Apple Maps separately to track your delivery. 2... ⇲

Dunzo does not allow multiple orders

Fix: 1. Place Separate Orders: If you need multiple items, consider placing separate orders for each item. 2. Use Notes: In the delivery instruct... ⇲
 
Payments issue

Payment processing issues

Fix: 1. Check Payment Method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > Payment Methods in the app to v... ⇲

No refunds provided

Fix: 1. Review Policy: Check the app’s refund policy in the help section to understand the conditions under which refunds are issued. 2. Document... ⇲
 
Bugs issue

Old reviews dominate the recommended section

Fix: 1. Sort Reviews: If the app allows, sort reviews by 'Most Recent' to see the latest feedback. 2. Provide Your Review: Contribute your own re... ⇲
 
UI issue

Issues with task visibility

Fix: 1. Update the App: Ensure you are using the latest version of the app, as updates may fix visibility issues. 2. Clear Cache: Offload the app... ⇲

Poor user interface in chat support

Fix: 1. Provide Feedback: Use the feedback option in the app to report your experience with the chat interface. 2. Use Alternative Support: If ch... ⇲
 
Privacy issue

Delivery agents have access to sensitive information

Fix: 1. Review Privacy Settings: Check the app’s privacy settings to see what information is shared with delivery agents. 2. Limit Information: W... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.6%

Bad experience
3.4%

Neutral
0.9%

~ from our NLP analysis of 1,516 combined software ratings.

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 Private Data Dunzo collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics