fix problems on Самокат [iphone]

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—— Run into issues on Самокат? Get help pending when official support gets back to you!

Самокат: заказ и доставка еды
Info:
company: RSA Ltd
: https://samokat.ru
Chat with our AI-based Самокат Support
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Payments issue

Order prices increase

Fix: Before placing an order, take a screenshot of the prices displayed. If you notice a price increase after placing the order, you can refer ba... ⇲
 
Support issue

No feedback from support

Fix: If you are not receiving feedback from support, try using multiple channels to reach out. For example, if you initially emailed them, consid... ⇲

Order issues not resolved

Fix: Keep a detailed log of any order issues, including order numbers, dates, and descriptions of the problems. This information can be useful wh... ⇲

Language barrier with couriers

Fix: If you encounter a language barrier, try using translation apps on your phone to communicate basic information. Apps like Google Translate c... ⇲
 
Loading issue

Delayed delivery

Fix: To mitigate the impact of delayed deliveries, consider placing your orders during off-peak hours when demand is lower. This may lead to fast... ⇲

Frequent delivery delays

Fix: Consider using the app during less busy times, such as weekdays or early mornings, to reduce the likelihood of delays. You can also check th... ⇲

Inconsistent order wait times

Fix: To better manage your expectations, track the average wait times for your orders over a week. This can help you identify patterns and plan a... ⇲
 
Bugs issue

Wrong orders delivered

Fix: When you receive your order, double-check the items against your order confirmation. If there is a discrepancy, take a photo of the received... ⇲

Poor quality of products

Fix: Before ordering, check if the app allows you to view product ratings or reviews. If not, consider ordering from restaurants or vendors you a... ⇲

Frequent order cancellations

Fix: If your orders are frequently canceled, check your payment method to ensure it is valid and has sufficient funds. Sometimes, payment issues... ⇲
 
Ads issue

Missing coupons

Fix: Before placing an order, ensure that you have entered any coupon codes correctly. Double-check the terms and conditions of the coupon to ens... ⇲
 
Freezing issue

Самокат freezes

Fix: If the app freezes, try closing it completely and reopening it. You can do this by double-tapping the home button (or swiping up from the bo... ⇲
 
Search issue

Difficult navigation without search

Fix: If navigation is difficult, try using the app's categories or filters to find what you need instead of searching. Familiarize yourself with... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
95.6%

Bad experience
3.6%

Neutral
0.8%

~ from our NLP analysis of 6,725 combined software ratings.

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 Private Data Самокат collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Search History
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics