fix problems on CareAttend [iphone]

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—— Run into issues on CareAttend? Get help pending when official support gets back to you!

CareAttend
Info:
company: CellTrak Technologies Inc
: https://www.celltrak.com/support
: www.celltrak.com
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Bugs issue

Inability to submit legitimate shifts

Fix: Ensure that you are following the correct procedure for submitting shifts. Review any guidelines provided within the app or on the website t... ⇲

Mileage entry not functional

Fix: Check if the app has permission to access your location. Go to your iPhone's Settings > Privacy > Location Services, and ensure that CareAtt... ⇲

Shifts deleted after being ended

Fix: Check if there is a setting in the app that controls how shifts are managed after they are completed. Some apps have options to archive or d... ⇲

Inconsistent shift recording

Fix: Ensure that you are consistently following the same process for recording shifts each time. Document the steps you take to identify any disc... ⇲

CareAttend does not save history of hours worked

Fix: Ensure that you are saving your entries correctly before exiting the app. Look for a 'Save' button or similar option after entering hours.... ⇲
 
Account issue

No access to past time cards

Fix: Look for an option within the app that allows you to view past submissions or history. This may be located in a 'History' or 'Reports' secti... ⇲
 
Crashes issue

CareAttend crashes frequently

Fix: Make sure your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. OR... ⇲
 
Customization issue

Cannot edit or delete shifts

Fix: Check if there are specific time frames during which shifts can be edited or deleted. Some apps restrict these actions after a certain perio... ⇲

No option to log PTO hours

Fix: Look for a dedicated section in the app for logging PTO. This may be under a 'Time Off' or 'Leave' category. OR If there is no option ava... ⇲
 
Compatibility issue

Confusing multiple platforms for different tasks

Fix: Create a checklist or guide for yourself that outlines which tasks are performed on which platform. This can help streamline your workflow.... ⇲
 
UI issue

No visibility of client hours

Fix: Check if there is a reporting feature within the app that allows you to view client hours. This may be located in a 'Reports' or 'Client Man... ⇲

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring each section. Sometimes, spending time navigating can help improve your comfort leve... ⇲
 
Support issue

Lack of support within the app

Fix: Look for a help or FAQ section within the app that may provide answers to common questions or issues. OR If there is no support available... ⇲
 
Security issue

No option to change account security password

Fix: Check the account settings within the app to see if there is an option for changing your password. This may be located under 'Account' or 'S... ⇲
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 what users are saying
Bad experience
87.1%

Good experience
8.6%

Neutral
4.3%

~ from our NLP analysis of 93 combined software ratings.

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 Private Data CareAttend collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics