fix problems on Tebra EHR, PM, Billing (Kareo) [iphone]

—— Run into issues on Tebra EHR, PM, Billing (Kareo)? Get help pending when official support gets back to you!

Tebra EHR, PM, Billing (Kareo)

Info:

company: Tebra Technologies, Inc.

: https://helpme.tebra.com/

: www.tebra.com

Chat with our AI-based Tebra EHR, PM, Billing (Kareo) Support

🛠️ Common Tebra EHR, PM, Billing (Kareo) Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Tebra EHR, PM, Billing (Kareo) crashes frequently

Fix: 1. Update the app: Go to the App Store, search for Tebra EHR, PM, Billing, and check if there is an update available. If so, download and in... ⇲

Tebra EHR, PM, Billing (Kareo) does not fully support older iPhone models

Fix: 1. Check compatibility: Visit the App Store page for Tebra EHR, PM, Billing and review the compatibility section to see if your iPhone model... ⇲

Loading issue

Requires frequent reloading or restarting

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. If it's weak, try moving closer to the router or switc... ⇲

Tebra EHR, PM, Billing (Kareo) does not open or gets stuck on loading screen

Fix: 1. Restart the app: Force close the app by swiping it away in the app switcher, then reopen it to see if it loads properly. OR 2. Reboot... ⇲

Authentication issues prevent access

Fix: 1. Reset your password: Go to the login screen and select 'Forgot Password?' Follow the prompts to reset your password and try logging in ag... ⇲

Frequent logouts require re-entering credentials

Fix: 1. Check app settings: Look for any settings related to session timeouts or automatic logouts and adjust them if possible. OR 2. Update t... ⇲

UI issue

Inability to add patients to calendar

Fix: 1. Check permissions: Go to Settings > Privacy > Calendars and ensure Tebra EHR has permission to access your calendar. If not, enable it.... ⇲

Tebra EHR, PM, Billing (Kareo) does not scale properly on iPhone

Fix: 1. Adjust display settings: Go to Settings > Display & Brightness and adjust the text size or display settings to see if it improves scaling... ⇲

Freezing issue

Tebra EHR, PM, Billing (Kareo) freezes on login

Fix: 1. Restart the app: Force close the app by swiping it away in the app switcher, then reopen it and try logging in again. OR 2. Reboot you... ⇲

Bugs issue

Errors when opening patient charts

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Tebra EHR, PM, Billing. If the option is available, select 'Offload App' to... ⇲

Notes and sections do not save properly

Fix: 1. Ensure a stable internet connection: Check your Wi-Fi or cellular data connection. If it's weak, try moving closer to the router or switc... ⇲

Inability to generate superbills

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may fix issues related to generating superbills. OR 2. Us... ⇲

Search issue

Search function returns blank results

Fix: 1. Ensure correct search terms: Double-check the spelling and details of the patient or item you are searching for. Try using different keyw... ⇲

Tebra EHR, PM, Billing (Kareo) fails to register medication searches

Fix: 1. Ensure correct spelling: Double-check the spelling of the medication you are searching for, as typos can lead to no results being found.... ⇲

Syncing issue

Inconsistent data updates between app and web

Fix: 1. Refresh data: Log out of the app and log back in to force a data refresh. This can help sync the information between the app and web. O... ⇲

Compatibility issue

Limited functionality on iPhone compared to iPad

Fix: 1. Use the iPad version: If you have access to an iPad, use it for a better experience with more features available. OR 2. Check for upda... ⇲

Settings issue

Calendar function does not filter providers or locations

Fix: 1. Check filter settings: When viewing the calendar, look for filter options and ensure you have selected the appropriate providers or locat... ⇲

Slow issue

Slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > Tebra EHR, PM, Billing. If the option is available, select 'Offload App' to... ⇲

Notifications issue

Notifications are unreliable

Fix: 1. Check notification settings: Go to Settings > Notifications > Tebra EHR, PM, Billing and ensure notifications are enabled and set to your... ⇲

Support issue