fix problems on RM Play [iphone]

​

—— Run into issues on RM Play? Get help pending when official support gets back to you!

RM Play
Info:
company: Real Madrid C.F.
: https://www.realmadrid.com/en/legal/frequently-asked-questions-rm-play
: www.realmadrid.com
Chat with our AI-based RM Play Support
   Hello! How can I assist you?  

characters left:
 
Settings issue

No English subtitles available

Fix: Check the app settings to see if there is an option to enable subtitles. Go to the settings menu within the app and look for a 'Subtitles' o... ⇲
 
Loading issue

Content not loading

Fix: Restart the app. Close RM Play completely by swiping it away from the app switcher, then reopen it to see if the content loads properly. O... ⇲

No content available for RMTV

Fix: Ensure that you have a stable internet connection. If your connection is weak, try switching to a different network or resetting your router... ⇲
 
Gameplay issue

Repeated matches without variety

Fix: Explore the app's settings to see if there are options to filter or customize your content preferences. This may help in finding more varied... ⇲

Lack of historical match analysis

Fix: Check if there are any settings or features within the app that allow you to access historical data or match analysis. Look for sections lik... ⇲
 
Customization issue

No option to hide scores

Fix: Look for a 'Settings' or 'Preferences' menu within the app where you might find an option to hide scores. This feature is often included in... ⇲
 
Freezing issue

RM Play freezes during streaming

Fix: Close other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer iPhones) and... ⇲
 
Registration issue

Inability to enter birthday during account creation

Fix: Ensure that you are using the correct format for entering your birthday. Some apps require a specific date format (e.g., MM/DD/YYYY). OR... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.9%

Bad experience
3.6%

Neutral
1.5%

~ from our NLP analysis of 274 combined software ratings.

 Switch to these Alternatives:
LALIGA Official App
MARCA - Diario deportivo
LALIGA FANTASY: Soccer Manager
LALIGA+ Live Sports
433 | The Home Of Football
Matchapp
Champions League Official
FĂștbol Emotion
Globe Soccer
GolStadium Spain

 Private Data RM Play collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • User Content
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Madridista Premium: $29.00 Full access to RM Play