fix problems on Rent The Runway (RTR) [iphone]

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—— Run into issues on Rent The Runway (RTR)? Get help pending when official support gets back to you!

Rent the Runway (RTR)
Info:
company: Rent the Runway
: http://www.renttherunway.com/contact_us
: www.renttherunway.com
Chat with our AI-based Rent the Runway (RTR) Support
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Bugs issue

Rent the Runway (RTR) has bugs that prevent adding items

Fix: Try closing the app completely and reopening it. If that doesn't work, check for any available updates in the App Store, as updates often fi... ⇲
 
Uploads issue

Rent the Runway (RTR) fails to post user reviews

Fix: Ensure you have a stable internet connection when trying to post a review. If the connection is weak, the app may not be able to submit your... ⇲
 
Updates issue

Rent the Runway (RTR) does not provide timely updates on item availability

Fix: Check your notification settings within the app to ensure that you are set to receive updates about item availability. Go to Settings > Noti... ⇲
 
Payments issue

Rent the Runway (RTR) has issues with processing returns

Fix: Double-check the return policy in the app to ensure you are following the correct procedure. Make sure you are within the return window and... ⇲
 
Customization issue

Rent the Runway (RTR) lacks effective size recommendations

Fix: Utilize the size guide feature if available in the app. This can help you determine the best size based on your measurements. If the app doe... ⇲
 
Settings issue

Rent the Runway (RTR) does not allow easy cancellation of subscriptions

Fix: Navigate to your account settings within the app and look for subscription management options. There should be a section for managing your s... ⇲

Rent the Runway (RTR) does not provide clear instructions for returns

Fix: Look for a dedicated returns section in the app that outlines the return process. This may include steps for packaging and shipping items ba... ⇲
 
Inventory issue

Rent the Runway (RTR) has limited stock availability

Fix: To increase your chances of getting the items you want, check the app frequently for restocks, especially during peak rental seasons. You ca... ⇲
 
Support issue

Rent the Runway (RTR) has slow response times from customer service

Fix: Check the app for any FAQs or help sections that may address your issue without needing to contact customer service. This can save you time... ⇲
 
Notifications issue

Rent the Runway (RTR) does not notify users of damaged items

Fix: Regularly check your order status and item condition in the app. If you suspect an item may be damaged, reach out to customer service throug... ⇲

Rent the Runway (RTR) has a lack of quality control notifications

Fix: Check if there are any settings in the app that allow you to receive notifications about quality control issues. Make sure these notificatio... ⇲
 
Network issue

Rent the Runway (RTR) has poor integration with shipping services

Fix: Ensure that your shipping address is correctly entered in the app. Go to your account settings and verify that all details are accurate to a... ⇲
 
Glitches issue

Rent the Runway (RTR) has a glitch with address modifications

Fix: Try logging out of the app and logging back in to refresh your session. This can sometimes resolve glitches related to address changes. OR... ⇲
 
Crashes issue

Rent the Runway (RTR) has frequent crashes or freezes

Fix: Ensure that your iPhone's operating system is up to date, as app crashes can sometimes be related to compatibility issues. Go to Settings >... ⇲
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 what users are saying
Good experience
95.6%

Bad experience
2.5%

Neutral
1.9%

~ from our NLP analysis of 226,913 combined software ratings.

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 Private Data Rent the Runway (RTR) collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics