fix problems on PatientNow [iphone]

—— Run into issues on PatientNow? Get help pending when official support gets back to you!

PatientNow

Info:

company: Patient Now Inc

: https://www.patientnow.com/

: www.patientnow.com

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🛠️ Common PatientNow Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

PatientNow requires frequent uninstall and reinstall

Fix: 1. Clear the app cache: Go to Settings > General > iPhone Storage. Find PatientNow and tap on it. Select 'Offload App' to clear the cache wi... ⇲

remember me feature does not work

Fix: 1. Check your app settings: Open PatientNow, go to Settings, and ensure that the 'Remember Me' option is enabled. If it is already enabled,... ⇲

password required for each login

Fix: 1. Enable 'Remember Me' feature as mentioned above. If it still prompts for a password, check if your device settings allow the app to save... ⇲

kicks out user upon login

Fix: 1. Ensure that you are entering the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to res... ⇲

logs out when opening patient chart

Fix: 1. Ensure that you have a stable internet connection when accessing patient charts. A weak connection may cause the app to log you out. OR... ⇲

Settings issue

unable to change current invoice

Fix: 1. Check if you have the necessary permissions to edit invoices. If you are not the admin, contact your administrator to grant you editing r... ⇲

unable to view old invoices

Fix: 1. Navigate to the invoice section and look for a filter or search option that allows you to view past invoices. Ensure you are not filterin... ⇲

UI issue

cannot copy previous document for charting

Fix: 1. Check if the app has a 'duplicate' or 'copy' feature within the document section. This may allow you to create a new document based on an... ⇲

unable to view multiple schedules

Fix: 1. Look for a 'view all schedules' option in the scheduling section of the app. This may allow you to toggle between different schedules.... ⇲

break times overlap patient charts

Fix: 1. Review your scheduling settings within the app to ensure that break times are set correctly and do not overlap with patient appointments.... ⇲

unable to click on patient chart

Fix: 1. Restart the app to refresh its functionality. Sometimes, a simple restart can resolve interface issues. OR 2. Check for any app update... ⇲

Syncing issue

patient check-ins not in real time

Fix: 1. Ensure that your internet connection is stable. Check your Wi-Fi or cellular data settings to confirm you have a strong connection. OR... ⇲

Freezing issue

PatientNow frequently freezes

Fix: 1. Close other apps running in the background to free up memory. Double-tap the home button and swipe up on apps to close them. OR 2. Res... ⇲

Compatibility issue

not allowed to use on iPhone devices

Fix: 1. Verify that your iPhone meets the app's system requirements. Check the App Store page for PatientNow for compatibility information. OR... ⇲

Loading issue

Face ID does not load

Fix: 1. Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the PatientNow app. If not, add it and try again. OR 2. Rest... ⇲

Permissions issue

permissions settings missing

Fix: 1. Check your iPhone's privacy settings: Go to Settings > Privacy and ensure that PatientNow has the necessary permissions enabled (e.g., lo... ⇲

Crashes issue