fix problems on TouchNote Custom Cards & Gifts [iphone]

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—— Run into issues on TouchNote Custom Cards & Gifts? Get help pending when official support gets back to you!

TouchNote Custom Cards & Gifts
Info:
company: TouchNote Ltd
: https://www.touchnote.com/help
: www.touchnote.com
Chat with our AI-based TouchNote Custom Cards & Gifts Support
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Syncing issue

Cards often do not arrive at the destination

Fix: Double-check the recipient's address before sending the card. Ensure that there are no typos or missing information. You can do this by goin... ⇲
 
Support issue

Customer service issues

Fix: Utilize the in-app help or FAQ section to find answers to common questions. This can often resolve issues without needing to contact custome... ⇲
 
Slow issue

Inconsistent delivery times

Fix: Check the estimated delivery times provided in the app before sending a card. This can help you plan accordingly and set expectations for th... ⇲
 
Payments issue

Credits expire too quickly

Fix: Keep track of your credits by regularly checking your account balance in the app. Set reminders for yourself to use them before they expire.... ⇲

High shipping fees not clearly defined

Fix: Before sending a card, review the shipping fees in the app. This information is usually available in the checkout section or pricing details... ⇲
 
Customization issue

Difficulties with editing return address

Fix: To edit your return address, navigate to the settings or account section of the app. Look for an option labeled 'Return Address' or 'Account... ⇲

Limited card design options

Fix: Explore the app regularly for new card designs, as they may update their offerings periodically. Check for seasonal or themed cards that may... ⇲

Limited options for specific occasions or themes

Fix: Check the app regularly for updates, as new card designs for various occasions may be added over time. OR Consider creating a custom card... ⇲
 
UI issue

TouchNote Custom Cards & Gifts navigation issues

Fix: Take a moment to familiarize yourself with the app's layout. Explore each section to understand where features are located, which can improv... ⇲
 
Quality issue

Quality control problems with printed cards

Fix: Before sending a card, preview it carefully in the app to ensure that all images and text appear as intended. This can help catch any issues... ⇲
 
Updates issue

Subscription model not clearly communicated

Fix: Review the subscription details in the app's settings or help section to understand what is included and how it works. This can clarify any... ⇲
 
Tracking issue

Lack of tracking information for sent cards

Fix: Check the app for any tracking features that may be available. Some apps provide tracking numbers or status updates for sent cards. OR If... ⇲
 
Subscription issue

Inability to send cards without a subscription

Fix: If you want to send cards without a subscription, look for any promotional offers or one-time purchase options that may be available in the... ⇲
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 what users are saying
Good experience
96.1%

Bad experience
2.0%

Neutral
1.9%

~ from our NLP analysis of 79,237 combined software ratings.

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 Private Data TouchNote Custom Cards & Gifts collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Usage Data
    • Diagnostics