fix problems on AI Dermatologist [iphone]

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—— Run into issues on AI Dermatologist? Get help pending when official support gets back to you!

AI Dermatologist: Skin Scanner
Info:
company: Acina
: http://ai-derm.com/
: ai-derm.com
Chat with our AI-based AI Dermatologist Support
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Payments issue

Limited free usage

Fix: Maximize the use of the free features by planning your scans strategically. Use the app during times when you can benefit from the free scan... ⇲

Requires payment for multiple scans

Fix: Consider using the app for a single comprehensive scan rather than multiple scans. Document your skin condition and changes over time to min... ⇲

Unclear subscription cancellation process

Fix: Go to your iPhone's Settings > [Your Name] > Subscriptions to view and manage your subscriptions. This will allow you to cancel if needed.... ⇲

Confusing trial and payment structure

Fix: Read the terms and conditions carefully before starting the trial. Take notes on when the trial ends and what the payment structure looks li... ⇲

High subscription fees

Fix: Evaluate your usage of the app and determine if the subscription is worth the cost. If not, consider canceling and using free alternatives.... ⇲
 
UI issue

Poor user interface

Fix: Familiarize yourself with the app's layout by exploring all menus and options. Take notes on where specific features are located to improve... ⇲
 
Crashes issue

AI Dermatologist freezes or crashes

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates and install them i... ⇲
 
Slow issue

Slow processing times

Fix: Close any other apps running in the background to free up system resources. Double-click the home button (or swipe up from the bottom on new... ⇲
 
Customization issue

Inability to edit previous scans

Fix: Keep a separate log of your scans and any notes you wish to add. This can serve as a reference for future scans and help you track changes o... ⇲
 
Support issue

Lack of support or contact options

Fix: Check the app's settings or help section for any FAQs or troubleshooting guides that may address your concerns. OR Look for user forums o... ⇲
 
Bugs issue

Misdiagnosis for skin conditions

Fix: Document your skin condition and any discrepancies between the app's diagnosis and your observations. This can help you track patterns and i... ⇲

False positive results

Fix: Keep a detailed record of any false positives and compare them with your skin's actual condition over time. This can help you identify patte... ⇲

Inconsistent results for the same condition

Fix: Take multiple scans of the same condition under similar lighting and conditions to see if results vary. This can help you understand the app... ⇲

AI Dermatologist fails to recognize common conditions

Fix: Keep a list of common conditions that the app fails to recognize and research them independently to understand their characteristics better.... ⇲
 
Compatibility issue

Not suitable for people of color

Fix: Be aware of the limitations of the app and consider using it as a supplementary tool rather than a primary diagnostic method. Seek out derma... ⇲
 
Privacy issue

Invasive photo upload without consent

Fix: Review the app's privacy policy to understand how your data is used. If uncomfortable, consider not using the app or limiting the amount of... ⇲
 
Ads issue

Misleading advertising about app functionality

Fix: Before using the app, read user reviews and experiences to set realistic expectations about its capabilities. OR Use the app as a supplem... ⇲
 
Uploads issue

Technical issues with image uploads

Fix: Ensure that your internet connection is stable when uploading images. If issues persist, try switching to a different network or resetting y... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.9%

Bad experience
8.3%

Neutral
2.8%

~ from our NLP analysis of 4,086 combined software ratings.

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 Private Data AI Dermatologist collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • User Content
    • Usage Data

  Cost of Subscriptions
  1. 1-Week: $6.99 You will get 20 photo results during 7 days.
  2. Special Offer.: $1.99 Buy 1 Results and Get 1 for FREE.
  3. One result: $1.99 You will get 1 results
  4. 1 Month: $16.99 You will get 90 results during 30 days.
  5. Five results.: $5.99 You will get 5 results.
  6. 12 Months: $99.99 You will get 900 results during 365 days.
  7. 5 min: $2.99 You will get 5 min
  8. Unlimited: $254.99 Unlimited results during 365 days.
  9. 10 min: $4.99 You will get 10 min in chat
  10. 15 min: $6.99 You will get 15 min in chat