fix problems on ReadID Me [iphone]

—— Run into issues on ReadID Me? Get help pending when official support gets back to you!

ReadID Me

Info:

company: Inverid B.V.

: https://inverid.com

: inverid.com

Chat with our AI-based ReadID Me Support

🛠️ Common ReadID Me Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Difficult to position phone for scanning

Fix: Ensure that you are using the app in a well-lit environment. Natural light is best, but if that's not available, use a bright lamp. Hold the... ⇲

Data cannot be downloaded or saved

Fix: Check the app settings to see if there is an option to enable data saving or exporting. If available, follow the prompts to set it up. If no... ⇲

Bugs issue

Inconsistent chip reading performance

Fix: Ensure that the document is clean and free of any obstructions or damage. If the chip is not being read consistently, try adjusting the angl... ⇲

Fails to read certain passport types

Fix: Check if the passport you are trying to scan is supported by the app. If it is not, consider using a different document that is known to be... ⇲

UI issue

Confusing instructions

Fix: Refer to the app's help section or user guide, if available, for clearer instructions. You can also look for online tutorials or videos that... ⇲

Limited information displayed from chip

Fix: Check the app settings to see if there are options to display more detailed information. If the app is limited in what it can show, consider... ⇲

Misspelled words in setup screen

Fix: Take note of the misspellings and report them through the app's feedback option if available. In the meantime, continue using the app as is,... ⇲

Crashes issue

ReadID Me resets after scanning

Fix: Ensure that your device has enough storage space and memory available. Clear cache and close unnecessary apps to free up resources before us... ⇲

Camera issue

Issues with focus during scanning

Fix: Make sure the camera lens is clean and free of smudges. If the focus is still an issue, try tapping on the screen where the document is disp... ⇲

Compatibility issue

Does not support clone detection for all documents

Fix: Check the app documentation to see which documents are supported for clone detection. If your document is not supported, consider using a di... ⇲

No support for certain countries' passports

Fix: Research alternative apps that specialize in scanning passports from the countries not supported by ReadID Me. This can provide you with a m... ⇲

ReadID Me does not work with some devices

Fix: Check the app's compatibility list on the App Store to ensure your device meets the requirements. If your device is not supported, consider... ⇲

Downloads issue

No value in reading if data isn't saved

Fix: Utilize the screenshot feature on your device to capture the data displayed after scanning. This allows you to save the information for futu... ⇲