—— Run into issues on IBO PLAYER? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update and install any available updates. 2... ⇲
Fix: 1. Check your internet connection. A weak or unstable connection can cause freezing. Try switching between Wi-Fi and cellular data to see if... ⇲
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Fix: 1. Check your internet connection for stability. Use a speed test app to ensure you have sufficient bandwidth. 2. Restart the app and try l... ⇲
Fix: 1. Ensure you are logged into the same Apple ID that you used to make the original purchase. Go to Settings > [your name] > iTunes & App Sto... ⇲
Fix: 1. Check if there are any settings within the app that allow you to toggle full-screen mode. 2. If the app does not support full-screen mod... ⇲
Fix: 1. Keep a record of your original MAC address and any changes you make. If you change devices, ensure you update your subscription details a... ⇲
Fix: 1. Close any background apps that may be consuming resources. Double-tap the Home button (or swipe up from the bottom) and swipe up on apps... ⇲
Fix: 1. Ensure you are logged into the correct Apple ID associated with your subscription. Go to Settings > [your name] > iTunes & App Store. 2.... ⇲
Fix: 1. Restart your iPhone to clear any temporary glitches that may be preventing the app from launching. 2. Delete the app and reinstall it fr... ⇲
Fix: 1. Check if the content is region-locked or if there are specific licensing issues. Some content may not be available in your area. 2. Look... ⇲
Fix: 1. Ensure the app is updated to the latest version, as updates often fix bugs and glitches. 2. Clear the app's cache or reinstall the app t... ⇲