fix problems on United Illuminating [iphone]

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—— Run into issues on United Illuminating? Get help pending when official support gets back to you!

United Illuminating
Info:
company: AVANGRID INC.
: https://www.uinet.com
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Account issue

Locked out of account

Fix: 1. Use Password Recovery: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password. Make sure to check your... ⇲

Multiple account errors

Fix: 1. Check Account Details: Ensure you are using the correct email and password for the account you are trying to access. If you have multiple... ⇲

Difficulties with password recovery

Fix: 1. Use the Correct Email: Ensure you are entering the email associated with your account. If you have multiple emails, try each one. OR 2... ⇲
 
Registration issue

Confirmation email not received

Fix: 1. Check Spam/Junk Folder: Sometimes, confirmation emails can end up in the spam or junk folder. Check there to see if the email was misdire... ⇲
 
Payments issue

Payment processing delays

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if that resolves t... ⇲

Partial payment total not updating

Fix: 1. Refresh the App: Close the app completely and reopen it. This can refresh the payment totals and show the correct amount. OR 2. Log Ou... ⇲

Errors when submitting payments

Fix: 1. Check Payment Information: Ensure that all payment details (credit card number, expiration date, CVV) are entered correctly. Incorrect in... ⇲

No option to pay past due balance

Fix: 1. Check Account Settings: Sometimes, the option to pay past due balances may be hidden in account settings. Navigate through your account t... ⇲

Limited electronic payment options

Fix: 1. Check for Updates: Ensure that you have the latest version of the app, as updates may include new payment options. OR 2. Use Alternati... ⇲
 
Network issue

Inability to access app in certain locations

Fix: 1. Check Location Services: Go to Settings > Privacy > Location Services and ensure that the app has permission to access your location. O... ⇲
 
Security issue

Facial recognition issues

Fix: 1. Re-register Face ID: Go to Settings > Face ID & Passcode, and reset Face ID. Then, set it up again to ensure it recognizes your face corr... ⇲
 
Crashes issue

United Illuminating does not open

Fix: 1. Restart Your Device: Sometimes, a simple restart can resolve issues with apps not opening. Hold down the power button and slide to power... ⇲
 
UI issue

Navigation issues on website

Fix: 1. Clear Browser Cache: If you are experiencing navigation issues, clear your browser cache. For Safari, go to Settings > Safari > Clear His... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: 1. Update All Devices: Ensure that the app is updated on all devices you are using. Different versions can lead to inconsistent performance.... ⇲
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 what users are saying
Good experience
94.0%

Bad experience
4.5%

Neutral
1.4%

~ from our NLP analysis of 3,057 combined software ratings.

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 Private Data United Illuminating collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics