fix problems on At Home Stores [iphone]

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—— Run into issues on At Home Stores? Get help pending when official support gets back to you!

At Home Stores
Info:
company: At Home Group Inc.
: https://www.athome.com/help-center.html
: www.athome.com
Chat with our AI-based At Home Stores Support
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Bugs issue

Order history tab gives error

Fix: Log out of your account and log back in. This can refresh your session and may resolve the error. To log out, go to your account settings wi... ⇲

Items not saving in cart

Fix: Ensure you are logged into your account before adding items to your cart. If you are not logged in, items may not save. Log in and try addin... ⇲

Items reappear in cart after removal

Fix: Log out of your account and log back in. This can refresh your session and may resolve the issue of items reappearing in your cart. OR Cl... ⇲

Points not credited for purchases

Fix: Check your account settings to ensure that your rewards program is activated. Sometimes, users need to opt-in to earn points on purchases.... ⇲
 
Search issue

Search feature ineffective

Fix: Try using different keywords or phrases when searching for items. Sometimes, using broader terms can yield better results. Additionally, ens... ⇲

Search engine requires exact product name

Fix: Try using broader search terms or categories instead of exact product names. This can help you find similar items even if the exact name doe... ⇲
 
Syncing issue

Cart empties when leaving app

Fix: Make sure you are logged into your account. If you are not logged in, the app may not save your cart items. Log in and try adding items agai... ⇲
 
Network issue

No products available for selected location

Fix: Check your location settings. Go to your iPhone's Settings > Privacy > Location Services and ensure that location services are enabled for t... ⇲
 
Crashes issue

Wishlist crashes app

Fix: Try removing items from your wishlist one by one to see if a specific item is causing the crash. If you can identify a problematic item, con... ⇲
 
Freezing issue

At Home Stores freezes on home page

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) and swipe the app off the scree... ⇲

At Home Stores freezes after declining location access

Fix: Re-enable location services for the app. Go to Settings > Privacy > Location Services and turn it back on for At Home Stores. This may help... ⇲
 
Payments issue

Checkout fails with error message

Fix: Double-check your payment information and shipping address to ensure everything is entered correctly. Go to your account settings and verify... ⇲
 
Login issue

Password manager not accepted

Fix: Manually enter your password instead of using the password manager. Sometimes, apps may not recognize autofill features due to compatibility... ⇲

Login issues and frequent logouts

Fix: Ensure that you are using the correct login credentials. If you have forgotten your password, use the 'Forgot Password' feature to reset it.... ⇲
 
Loading issue

At Home Stores does not load

Fix: Check your internet connection. Ensure you have a stable Wi-Fi or cellular data connection. If the connection is weak, try switching network... ⇲
 
Camera issue

Barcode scanner not functioning

Fix: Ensure that the app has permission to access your camera. Go to your iPhone's Settings > Privacy > Camera and make sure the At Home Stores a... ⇲
 
Slow issue

At Home Stores slow to load

Fix: Check your internet connection. A slow or unstable connection can cause the app to load slowly. Try switching to a different Wi-Fi network o... ⇲
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 what users are saying
Good experience
56.5%

Bad experience
30.4%

Neutral
13.0%

~ from our NLP analysis of 23 combined software ratings.

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 Private Data At Home Stores collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics