fix problems on Hear.com HORIZON [iphone]

—— Run into issues on Hear.com HORIZON? Get help pending when official support gets back to you!

hear.com HORIZON

Info:

company: Sivantos Pte. Ltd.

: http://www.hear.com/imprint

: www.hear.com

Chat with our AI-based hear.com HORIZON Support

🛠️ Common hear.com HORIZON Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Settings reset every time hearing aids are put in

Fix: Ensure that the hearing aids are fully charged before use. Sometimes, low battery levels can cause settings to reset. Check the battery stat... ⇲

Limited sound quality adjustment

Fix: Explore the app's equalizer settings if available. Some apps have hidden features that allow for more detailed sound adjustments. Look for a... ⇲

Compatibility issue

hear.com HORIZON does not work with iOS 17

Fix: Check for any available updates for the app in the App Store. Developers often release updates to ensure compatibility with new iOS versions... ⇲

hear.com HORIZON does not run on Apple Watch

Fix: Check if there are any alternative apps available on the Apple Watch that can control your hearing aids or provide similar functionalities.... ⇲

Network issue

Bluetooth connection issues

Fix: Reset the Bluetooth connection by turning off Bluetooth on your iPhone, waiting a few seconds, and then turning it back on. Re-pair the hear... ⇲

hear.com HORIZON does not recognize Bluetooth connection

Fix: Ensure that your hearing aids are in pairing mode. Refer to the user manual for instructions on how to activate pairing mode on your hearing... ⇲

hear.com HORIZON fails to connect with telehealth services

Fix: Check your internet connection to ensure it is stable. A poor connection can prevent the app from accessing telehealth services. OR Look... ⇲

Settings issue

Inadequate TV settings

Fix: Check if your hearing aids have a dedicated TV connector or streaming device that can enhance the audio experience. This may provide better... ⇲

Difficult to change settings between modes

Fix: Create shortcuts for different modes if the app allows it. This can make switching between settings quicker and easier. OR Familiarize yo... ⇲

Lacks trial settings for audiologist feedback

Fix: Use the app's existing settings to simulate trial adjustments and take notes on your experience to share with your audiologist later. OR... ⇲

Customization issue

Lacks detailed customization options

Fix: Explore the app thoroughly for any hidden settings or advanced options that may not be immediately visible. Sometimes, customization options... ⇲

Audio issue

Tone control removed

Fix: Check if there are any firmware updates for your hearing aids that may restore tone control features. This can sometimes be found in the app... ⇲

hear.com HORIZON balance and direction controls ineffective

Fix: Ensure that the hearing aids are properly fitted and calibrated. Sometimes, physical adjustments can improve the effectiveness of balance an... ⇲

Off and on effect when turning head

Fix: Adjust the fit of your hearing aids to ensure they are secure. A loose fit can cause connectivity issues when moving your head. OR Check... ⇲

Features issue

Limited functions on the app

Fix: Review the app's user guide or help section to ensure you are utilizing all available features. Sometimes, features are not immediately obvi... ⇲

Support issue

Questions not clearly answered

Fix: Consult the app's FAQ section or user manual for more detailed explanations of features and settings. This can often provide clarity on comm... ⇲