fix problems on Southeastern [iphone]

—— Run into issues on Southeastern? Get help pending when official support gets back to you!

Southeastern: Train tickets

Info:

company: The Go-Ahead Group plc

: https://www.southeasternrailway.co.uk/help-and-contact/get-in-touch/contact-us

: www.southeasternrailway.co.uk

Chat with our AI-based Southeastern Support

🛠️ Common Southeastern Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Southeastern freezes while watching stream

Fix: 1. Close the app completely by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Southeastern... ⇲

slow loading times

Fix: 1. Check your internet connection speed using a speed test app. If the speed is low, try moving closer to your Wi-Fi router or switching to... ⇲

Crashes issue

frequent crashes

Fix: 1. Ensure that your iPhone's operating system is up to date by going to Settings > General > Software Update. Install any available updates.... ⇲

Loading issue

limited offline functionality

Fix: 1. Before going offline, download any necessary tickets or information while connected to Wi-Fi. Open the Southeastern app, navigate to your... ⇲

Support issue

poor customer support

Fix: 1. Utilize the app's FAQ or help section to find answers to common questions. This can often provide immediate assistance without needing to... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check your notification settings by going to Settings > Notifications > Southeastern. Ensure that notifications are enabled and set to yo... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the app layout by exploring each section. Look for a tutorial or help section within the app that may guide you... ⇲

Customization issue

lack of customization options

Fix: 1. Explore the app settings to see if there are any available customization options that you may have overlooked. 2. Use the feedback option... ⇲

Battery issue

high battery consumption

Fix: 1. Reduce the app's background activity by going to Settings > General > Background App Refresh and turning it off for Southeastern. 2. Lowe... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check the app's requirements in the App Store to ensure your device meets the minimum specifications. If your device is outdated, conside... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

100.0%

Bad experience

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Neutral

0.0%

~ from our NLP analysis of 24 combined software ratings.

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Private Data Southeastern collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics