fix problems on Eques [iphone]

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—— Run into issues on Eques? Get help pending when official support gets back to you!

Eques
Info:
company: EQUES Technology Co., Limited
: http://www.equeshome.com
: www.equeshome.com
Chat with our AI-based Eques Support
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Network issue

Eques frequently disconnects

Fix: 1. Ensure your WiFi signal is strong where the camera is located. Consider moving the router closer or using a WiFi extender. 2. Restart you... ⇲

Device drops connection unexpectedly

Fix: 1. Check your WiFi connection and ensure it is stable. 2. Move the camera closer to the router to improve signal strength. OR 1. Restart... ⇲

Company website down

Fix: 1. Try accessing the website from a different browser or device to rule out local issues. 2. Check social media platforms for any announceme... ⇲

Camera frequently loses WiFi connection

Fix: 1. Ensure the camera is within range of the WiFi router. 2. Restart the camera and router to refresh the connection. OR 1. Check for any... ⇲
 
UI issue

Trash can icon to delete videos disappears

Fix: 1. Restart the app to see if the icon reappears. 2. Check if you are in the correct section of the app where the videos are stored. OR 1.... ⇲

Eques shows Chinese instead of English

Fix: 1. Go to the app settings and look for a language option to switch to English. 2. Check your iPhone language settings under Settings > Gener... ⇲

Poorly translated software

Fix: 1. Check the app settings for a language option and switch to English if available. 2. Use online translation tools to help navigate the app... ⇲
 
Slow issue

Slow to record after detecting motion

Fix: 1. Check the motion sensitivity settings in the app and adjust them to a higher sensitivity. 2. Ensure that your camera firmware is up to da... ⇲

Significant delay in live stream

Fix: 1. Check your internet speed and ensure it meets the app's requirements for live streaming. 2. Reduce the number of devices using the same n... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check your iPhone notification settings for the app and ensure notifications are enabled. 2. Restart your iPhone to refresh the notificat... ⇲
 
Video issue

Cannot access motion sensor recordings

Fix: 1. Ensure that the app is updated to the latest version. 2. Check your storage settings to ensure there is enough space for recordings. OR... ⇲

No access to previous recordings

Fix: 1. Check the storage settings in the app to ensure recordings are being saved. 2. Restart the app and try accessing the recordings again.... ⇲
 
Updates issue

Eques not functioning after update

Fix: 1. Restart your iPhone to refresh the app's functionality. 2. Check for any additional updates that may have been released after the initial... ⇲

Eques control issues after updates

Fix: 1. Restart the app to see if the control issues resolve. 2. Check for any additional updates that may fix bugs. OR 1. Clear the app cache... ⇲

Eques is outdated and not user-friendly

Fix: 1. Check for updates in the App Store and install the latest version. 2. Familiarize yourself with the app's features through online tutoria... ⇲
 
Registration issue

Sign up and password reset not working

Fix: 1. Ensure you are entering the correct email address and check your spam folder for any reset emails. 2. Try using a different email address... ⇲
 
Settings issue

Sensitivity settings ineffective

Fix: 1. Adjust the sensitivity settings in the app and save the changes. 2. Restart the camera to apply the new settings. OR 1. Check for firm... ⇲
 
Compatibility issue

Eques does not function on iPhone X

Fix: 1. Ensure that your iPhone X is updated to the latest iOS version. 2. Check the app compatibility in the App Store. OR 1. Restart your iP... ⇲
 
Battery issue

Battery issues with doorbell

Fix: 1. Check the battery level in the app and replace the battery if low. 2. Ensure the doorbell is properly installed and connected. OR 1. R... ⇲
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 what users are saying
Bad experience
69.6%

Good experience
30.4%

Neutral
0.0%

~ from our NLP analysis of 23 combined software ratings.

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 Private Data Eques collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Diagnostics