fix problems on Jackson Hole [iphone]

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—— Run into issues on Jackson Hole? Get help pending when official support gets back to you!

Jackson Hole
Info:
company: Jackson Hole Mountain Resort Corporation
: https://www.jacksonhole.com/jh-insider-feedback.html
: www.jacksonhole.com
Chat with our AI-based Jackson Hole Support
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UI issue

Map does not show ski runs

Fix: Check if the map feature is enabled in the app settings. Sometimes, specific features may be toggled off by default. If the ski runs are sti... ⇲
 
Settings issue

Stats default not set to today

Fix: Navigate to the settings within the Jackson Hole app and look for an option to set default stats. If this option is not available, manually... ⇲
 
Battery issue

Jackson Hole shuts off when not checked

Fix: Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure that it is enabled for the... ⇲
 
Bugs issue

GPS tracking less accurate than previous app

Fix: Ensure that location services are enabled for the Jackson Hole app. Go to Settings > Privacy > Location Services and make sure that Jackson... ⇲

Parking feature unreliable

Fix: If the parking feature is not working as expected, try refreshing the app or checking for updates. Sometimes, app features may be temporaril... ⇲

Tracking took three days to work

Fix: Ensure that the app has the necessary permissions to access location services. Go to Settings > Privacy > Location Services and confirm that... ⇲
 
Updates issue

Lift line wait feature needs improvement

Fix: Check for any updates to the app that may address this feature. Developers often release updates to improve functionality based on user feed... ⇲
 
Notifications issue

Annoying pop-up for notifications

Fix: To manage notification settings, go to Settings > Notifications on your iPhone, find Jackson Hole, and adjust the notification preferences.... ⇲
 
Account issue

No password reset feature

Fix: If you forget your password, try uninstalling and reinstalling the app, as this may prompt a fresh login process. If the app does not provid... ⇲
 
Syncing issue

No data import option from other apps

Fix: Check if the app has any integration settings that allow for data sharing with other fitness or tracking apps. If not, you may need to manua... ⇲
 
Registration issue

Inability to create account or reset password

Fix: If you are unable to create an account, ensure that you have a stable internet connection. Try switching between Wi-Fi and cellular data to... ⇲

Underaged users cannot create accounts

Fix: If you are underage and unable to create an account, consider discussing with a parent or guardian to see if they can create an account on y... ⇲
 
Login issue

Jackson Hole sits idle during login attempts

Fix: If the app is unresponsive during login, try closing the app completely and reopening it. You can do this by swiping up from the bottom of t... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
70.3%

Bad experience
25.0%

Neutral
4.7%

~ from our NLP analysis of 64 combined software ratings.

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 Private Data Jackson Hole collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics