fix problems on Hippo Video [iphone]

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—— Run into issues on Hippo Video? Get help pending when official support gets back to you!

Hippo Video: Sales Prospecting
Info:
company: Lyceum Technologies
: http://help.hippovideo.io/support/home
: www.hippovideo.io
Chat with our AI-based Hippo Video Support
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Slow issue

slow app performance

Fix: 1. Free up storage space: Go to Settings > General > iPhone Storage and check if you have enough free space. If storage is low, delete unuse... ⇲
 
Customization issue

limited customization for businesses

Fix: 1. Explore existing features: Familiarize yourself with the current customization options available in the app. Sometimes, the features may... ⇲
 
Video issue

processing of video doesn't save

Fix: 1. Ensure you have enough storage: Check your iPhone storage to ensure there is enough space for saving processed videos. Go to Settings > G... ⇲

video skips and repeats on playback

Fix: 1. Check your internet connection: A poor connection can cause playback issues. Ensure you have a stable connection before playing videos.... ⇲
 
UI issue

teleprompter button issue

Fix: 1. Restart the app: Close and reopen the Hippo Video app to reset any temporary glitches that may be affecting the teleprompter feature. O... ⇲
 
Backup issue

scripts won't save

Fix: 1. Check app permissions: Go to Settings > Privacy > Files and Folders, and ensure Hippo Video has permission to save files. If not, enable... ⇲
 
Network issue

slow servers

Fix: 1. Try accessing the app during off-peak hours: Server load can affect performance. If possible, try using the app during times when fewer u... ⇲
 
Login issue

unable to sign in

Fix: 1. Check your credentials: Ensure that you are entering the correct email and password. If you’ve forgotten your password, use the 'Forgot P... ⇲
 
Bugs issue

Hippo Video does not work

Fix: 1. Restart your iPhone: A simple restart can often resolve app issues by clearing temporary glitches. OR 2. Reinstall the app: Delete the... ⇲
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 what users are saying
Good experience
67.2%

Bad experience
25.0%

Neutral
7.8%

~ from our NLP analysis of 64 combined software ratings.

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 Private Data Hippo Video collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • User Content
    • Usage Data
    • Diagnostics