fix problems on Tri-City Herald News [iphone]

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—— Run into issues on Tri-City Herald News? Get help pending when official support gets back to you!

Tri-City Herald News
Info:
company: The McClatchy Company
: https://www.tri-cityherald.com/customer-service/contact-us/
: www.tri-cityherald.com
Chat with our AI-based Tri-City Herald News Support
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Ads issue

Ads present on paid subscription

Fix: 1. Check subscription status: Go to the app settings and ensure that your subscription is active. Sometimes, a payment issue can cause ads t... ⇲

Intrusive ads

Fix: 1. Check subscription options: If you are not a paid subscriber, consider upgrading your subscription to remove ads. 2. Use ad-blocking fea... ⇲

Political ad bias

Fix: 1. Diversify news sources: To get a more balanced view, consider following multiple news outlets that cover a range of political perspective... ⇲
 
UI issue

Clunky navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for a help or tutori... ⇲

Cumbersome e-edition format

Fix: 1. Use the zoom feature: If the e-edition is difficult to read, try using the pinch-to-zoom feature on your iPad or iPhone to enlarge the te... ⇲

Poor user interface

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation structure. Look for a help or tutori... ⇲
 
Permissions issue

Limited access to print articles

Fix: 1. Check your subscription level: Ensure that your subscription includes access to print articles. You may need to upgrade your subscription... ⇲
 
Payments issue

Paywall for linked stories

Fix: 1. Check your subscription: Ensure that your subscription covers linked stories. If not, consider upgrading your subscription for full acces... ⇲
 
Security issue

Security errors when opening app

Fix: 1. Update the app: Go to the App Store and check for updates for the Tri-City Herald News app. Security errors can often be resolved with th... ⇲
 
Bugs issue

Text disappears after opening stories

Fix: 1. Update the app: Ensure you have the latest version of the app installed, as updates often fix bugs related to display issues. 2. Restart... ⇲
 
Compatibility issue

Resolution issues on iPad

Fix: 1. Check app settings: Open the app and look for any display or resolution settings that may be adjustable. Ensure they are set to optimal l... ⇲
 
Content issue

Lack of local news coverage

Fix: 1. Customize your news feed: Check if the app allows you to customize your news preferences to prioritize local news stories. This can help... ⇲

Inconsistent article availability

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can affect article loading. 2. Refres... ⇲

No comics or specific sections available

Fix: 1. Check subscription level: Ensure that your subscription includes access to comics or specific sections. You may need to upgrade your subs... ⇲
 
Support issue

Customer service unresponsive

Fix: 1. Check FAQs: Look for a Frequently Asked Questions section within the app or on the website. Many common issues are addressed there, which... ⇲
 
Glitches issue

Frequent glitches and bugs

Fix: 1. Update the app: Regularly check for updates in the App Store, as developers frequently release patches to fix glitches and bugs. 2. Clea... ⇲
 
Account issue

Subscription activation issues

Fix: 1. Check payment method: Ensure that your payment method is valid and has sufficient funds. Go to Settings > [your name] > Subscriptions to... ⇲
 
Slow issue

Slow loading times

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue... ⇲
 
Updates issue

Outdated content

Fix: 1. Refresh the app: Close the app completely and reopen it to refresh the content. This can help load any new articles that may not have app... ⇲
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 what users are saying
Good experience
76.7%

Bad experience
14.3%

Neutral
9.0%

~ from our NLP analysis of 545 combined software ratings.

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 Private Data Tri-City Herald News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Montly Subscription: $15.99 Montly Subscription
  2. Annual Subscription: $159.99 Annual Subscription