fix problems on Cardiogram [iphone]

​

—— Run into issues on Cardiogram? Get help pending when official support gets back to you!

Cardiogram: HeartIQ MigraineIQ
Info:
company: Cardiogram, Inc.
: https://help.cardiogram.com/
: cardiogram.com
Chat with our AI-based Cardiogram Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Graphs not populating correctly

Fix: 1. Check Internet Connection: Ensure that your device is connected to the internet. A weak connection can prevent data from loading properly... ⇲

Inaccurate heart rate readings compared to other devices

Fix: 1. Compare Devices: Use both devices simultaneously during a workout to see if one consistently shows a different reading. This can help ide... ⇲

Inconsistent data tracking and reporting

Fix: 1. Regularly Sync Data: Ensure that you are syncing your data regularly, especially after workouts. This can help maintain consistency in tr... ⇲
 
Login issue

Requires re-login to access statistics

Fix: 1. Check App Settings: Go to the app settings and look for any options related to staying logged in or session timeouts. Adjust these settin... ⇲
 
Syncing issue

Data does not sync with Apple Health app

Fix: 1. Check Permissions: Go to Settings > Privacy > Health on your iPhone. Ensure that Cardiogram has permission to read and write data to Appl... ⇲
 
Privacy issue

Privacy concerns regarding data sharing

Fix: 1. Review Privacy Settings: Go to the Cardiogram app settings and review what data is being shared. Adjust settings to limit data sharing as... ⇲
 
Support issue

Customer service response times are slow

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that can provide immediate answers to common questions. 2. Look for Community... ⇲
 
Updates issue

Cardiogram does not provide real-time updates

Fix: 1. Check App Settings: Go to the app settings and ensure that real-time updates are enabled. Look for options related to notifications or li... ⇲
 
Payments issue

Subscription model limits access for some users

Fix: 1. Explore Free Features: Review the app to see what features are available for free users. Make sure you are utilizing all available option... ⇲
 
Compatibility issue

Difficulties linking app with devices

Fix: 1. Check Bluetooth Connection: Ensure that Bluetooth is enabled on your iPhone and that the device you are trying to link is powered on and... ⇲
 
Notifications issue

Cardiogram fails to alert users for set heart rate thresholds

Fix: 1. Verify Alert Settings: Go to the app settings and check the heart rate alert settings. Ensure that the thresholds are set correctly and t... ⇲
 
Customization issue

Limited ability to edit or adjust recorded data

Fix: 1. Check for Edit Options: Explore the app thoroughly to see if there are any hidden options for editing recorded data. Sometimes, these fea... ⇲
 
UI issue

Cardiogram interface is confusing and not user-friendly

Fix: 1. Explore Tutorials: Check if the app offers any tutorials or guides to help you navigate its features more easily. This can provide clarit... ⇲
 
Battery issue

High battery consumption after updates

Fix: 1. Check Background App Refresh: Go to Settings > General > Background App Refresh and disable it for Cardiogram to save battery life. 2. Li... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
90.3%

Bad experience
7.4%

Neutral
2.4%

~ from our NLP analysis of 13,364 combined software ratings.

 Switch to these Alternatives:
Heart Analyzer: Pulse Tracker
ECG+ | Analyzer for QTc & HRV
HeartWatch: Heart Rate Tracker
ECG for Doctors
TachyMon
CardioBot: Heart Rate Monitor
Instant Pulse - Blood Pressure
Qaly | ECG Reader
FITIV Pulse - Workout Tracker
Cardiograph Heart Rate Monitor

 Private Data Cardiogram collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Cardiogram Premium (1 month): $3.99 Unlock the full heart monitoring toolkit
  2. Cardiogram Premium (12 months): $24.99 Unlock the full heart monitoring toolkit
  3. heartIQ Subscription (monthly): $6.99 Unlock the full heart health toolkit
  4. Cardiogram Premium (1 month): $3.99 Unlock the full heart monitoring toolkit
  5. heartIQ Subscription (annual): $49.99 Unlock the full heart health toolkit
  6. heartIQ (monthly) No Trial: $3.49 Unlock Heart IQ Features
  7. 12-month subscription: $34.99 Unlock the full heart monitoring toolkit
  8. Heart IQ 1 Year - No Trial: $24.99 Unlock Heart IQ Features
  9. heartIQ/migraineIQ (monthly): $9.99 Unlock the full heart and migraine toolkit
  10. Cardiogram Premium - 1 month: $3.99 Unlock the full heart health toolkit