fix problems on Sunrise [iphone]

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—— Run into issues on Sunrise ? Get help pending when official support gets back to you!

Sunrise Mobile
Info:
company: Altera Digital Health Inc
: http://www.alterahealth.com
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Compatibility issue

Sunrise not optimized for iPhone

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. Sometimes, ap... ⇲

not functional on newer iPhones

Fix: Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update to check for updates, as compatibil... ⇲
 
Glitches issue

glitch in facial recognition login

Fix: Reset your facial recognition settings. Go to Settings > Face ID & Passcode, and toggle off Face ID for the Sunrise Mobile app. Then, toggle... ⇲

too many glitches

Fix: Clear the app's cache by uninstalling and reinstalling it. This can help eliminate any temporary files that may be causing glitches. Press a... ⇲
 
Screen issue

screens are dark

Fix: Adjust the brightness of your iPhone by swiping down from the top right corner to access the Control Center and moving the brightness slider... ⇲
 
UI issue

lab results are blank in dark mode

Fix: Switch back to light mode temporarily to view lab results. Go to Settings > Display & Brightness and select 'Light'. This will allow you to... ⇲

cumbersome scrolling on clinical documents

Fix: Try using a different gesture for scrolling, such as using two fingers instead of one. This can sometimes help with scrolling issues in apps... ⇲

coloring off in results

Fix: Check if there is a color adjustment setting in the app. If available, adjust the color settings to see if this resolves the issue. OR If... ⇲

Sunrise not functional in dark mode

Fix: Switch to light mode by going to Settings > Display & Brightness and selecting 'Light'. This will allow you to use the app without issues un... ⇲

x icon trapped behind clock on iPhone X

Fix: Try adjusting the position of the app icon by long-pressing it and dragging it to a different location on your home screen. This may help fr... ⇲
 
Customization issue

Sunrise does not support dark theme

Fix: As a workaround, enable the iPhone's 'Smart Invert' feature by going to Settings > Accessibility > Display & Text Size and turning on 'Smart... ⇲
 
Crashes issue

constant crashes

Fix: Force close the app and restart your iPhone. To force close, swipe up from the bottom of the screen (or double-click the home button) and sw... ⇲
 
Bugs issue

barely usable

Fix: Try uninstalling and reinstalling the app to see if this improves usability. This can help clear any bugs or issues that may be affecting pe... ⇲
 
Updates issue

unable to open after update

Fix: Restart your iPhone to clear any temporary glitches that may have occurred after the update. Hold the power button until you see the slider,... ⇲
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 what users are saying
Bad experience
82.9%

Good experience
14.3%

Neutral
2.9%

~ from our NLP analysis of 35 combined software ratings.

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 Private Data Sunrise collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics