fix problems on STEEZY [iphone]

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—— Run into issues on STEEZY? Get help pending when official support gets back to you!

STEEZY - Learn How To Dance
Info:
company: STEEZY
: https://steezy.zendesk.com/hc/en-us
: www.steezy.co
Chat with our AI-based STEEZY Support
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Audio issue

Audio and video delay during AirPlay

Fix: 1. Ensure both your iPhone and Apple TV are updated to the latest software versions. 2. Disconnect and reconnect to AirPlay by swiping down... ⇲

Silent videos with no music or instructions

Fix: 1. Check the volume settings on your iPhone to ensure it is not muted or set too low. 2. Ensure that the app has permission to use audio by... ⇲
 
Account issue

Inconsistent subscription access

Fix: 1. Log out of your account in the STEEZY app and log back in to refresh your subscription status. 2. Check your subscription status in the a... ⇲
 
Crashes issue

STEEZY crashes when adding classes to schedule

Fix: 1. Ensure your iPhone has enough storage space by going to Settings > General > iPhone Storage. Delete unnecessary apps or files if storage... ⇲
 
Search issue

Difficulty navigating search function

Fix: 1. Familiarize yourself with the search interface by exploring different categories and filters available in the app. 2. Use specific keywor... ⇲
 
Loading issue

Videos take too long to load

Fix: 1. Check your internet connection speed and switch to a more stable network if necessary. 2. Clear the app's cache by uninstalling and reins... ⇲
 
Glitches issue

Glitches when pausing or rewinding videos

Fix: 1. Ensure the app is updated to the latest version available in the App Store. 2. Restart the app to clear any temporary glitches. 3. Check... ⇲
 
Login issue

Inability to keep users signed in

Fix: 1. Ensure you are using the latest version of the app by checking for updates in the App Store. 2. Check your iPhone settings under Settings... ⇲
 
Payments issue

Limited unlocked content without premium

Fix: 1. Explore the free content available in the app to maximize your experience without a premium subscription. 2. Consider taking advantage of... ⇲
 
Network issue

Choppy streaming and poor resolution

Fix: 1. Check your internet connection speed and stability; consider switching to a wired connection if possible. 2. Close other applications tha... ⇲
 
UI issue

Inability to rate individual classes

Fix: 1. Check if there is an update available for the app that may include this feature. 2. Use the feedback or suggestion feature within the app... ⇲
 
Customization issue

No option to favorite teachers or search by song

Fix: 1. Use the app's existing features to keep track of your favorite classes and instructors manually. 2. Consider creating a list in a notes a... ⇲
 
Compatibility issue

STEEZY does not work well on Apple TV

Fix: 1. Ensure both your iPhone and Apple TV are updated to the latest software versions. 2. Restart both devices to refresh their connections. 3... ⇲
 
Content issue

Limited availability of classes for advanced adults

Fix: 1. Explore the app regularly for new class additions, as content may be updated frequently. 2. Engage with the community to find recommendat... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.1%

Bad experience
4.7%

Neutral
2.2%

~ from our NLP analysis of 12,972 combined software ratings.

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 Private Data STEEZY collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics

  Cost of Subscriptions
  1. Standard Monthly: $19.99 Unlimited access to classes for one month
  2. Standard Yearly: $99.99 Unlimited access to classes for one year
  3. Yearly Sub (deprecated): $149.99 Unlimited access to classes for one year
  4. Yearly Sub (deprecated): $199.99 Unlimited access to classes for one year
  5. Basic Monthly: $9.99 Subscription provides access to basic content
  6. Yearly Sub (deprecated): $179.99 Unlimited access to classes for one year
  7. STEEZY Standard Yearly Access: $99.99 Unlimited Classes for one year
  8. Basic Yearly: $59.99 Unlimited access to basic classes for 1 year
  9. STEEZY Standard Yearly Access: $99.99 Unlimited Classes for one year
  10. Monthly Subscription: $29.99 Monthly subscription for $29.99