fix problems on Ubisoft Connect [iphone]

—— Run into issues on Ubisoft Connect? Get help pending when official support gets back to you!

Ubisoft Connect

Info:

company: Ubisoft

: https://ubisoft-mobile.helpshift.com/

: club.ubi.com

Chat with our AI-based Ubisoft Connect Support

🛠️ Common Ubisoft Connect Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Ubisoft Connect frequently logs users out

Fix: Check your internet connection to ensure it is stable. If you are on Wi-Fi, try switching to mobile data or vice versa. Sometimes, unstable... ⇲

Challenges do not always track correctly

Fix: Make sure the app is updated to the latest version. Developers often release updates to fix tracking issues. Check the App Store for any ava... ⇲

Network issue

High ping issues during matches

Fix: Close any background applications that may be using bandwidth. This can help reduce ping and improve performance during matches. OR Try c... ⇲

Account issue

Inability to link accounts properly

Fix: Double-check the login credentials for the accounts you are trying to link. Ensure that you are using the correct email and password for eac... ⇲

Support issue

Customer service responses are generic

Fix: When contacting customer service, provide detailed information about your issue, including screenshots if possible. This can help them provi... ⇲

Bugs issue

Ubisoft Connect sometimes fails to unlock rewards

Fix: Ensure that you meet all the requirements for the rewards you are trying to unlock. Sometimes, specific conditions must be met before reward... ⇲

Bugs prevent access to certain rewards

Fix: Check for any available updates for the app, as developers often release patches to fix bugs. Update the app through the App Store if necess... ⇲

Loading issue

Infinite loading when logging in

Fix: Force close the app by swiping it away in the app switcher and then reopening it. This can resolve temporary glitches causing the infinite l... ⇲

Payments issue

No option to purchase games through the app

Fix: Visit the Ubisoft website through your mobile browser to purchase games. The app may not support purchases, but the website will have the fu... ⇲

Gameplay issue

Limited challenges for certain games

Fix: Keep an eye on the app for updates, as new challenges may be added periodically. Check back regularly to see if new content has been release... ⇲

No detailed stats tracking for some games

Fix: Check if the game has its own stats tracking feature outside of the app. Some games may provide detailed stats on their own platforms or web... ⇲

Messages issue

In-app messaging feature is unreliable

Fix: Try restarting the app to see if that resolves any temporary issues with the messaging feature. Sometimes, a simple restart can fix glitches... ⇲

Ubisoft Connect does not save login details

Fix: Check your iPhone settings to ensure that the app has permission to save passwords. Go to Settings > Passwords and check if the app is liste... ⇲

Forced to create multiple logins for different services

Fix: Use a single sign-on service if available, which can allow you to link multiple accounts under one login. Check the app settings for this op... ⇲

Customization issue