fix problems on Sesame Place [iphone]

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—— Run into issues on Sesame Place? Get help pending when official support gets back to you!

Sesame Place
Info:
company: SeaWorld Parks & Entertainment Inc.
: https://sesameplace.com/philadelphia/contact-us/
: sesameplace.com
Chat with our AI-based Sesame Place Support
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Account issue

Inability to access tickets

Fix: Check your internet connection. A weak connection can prevent ticket access. Try switching between Wi-Fi and cellular data to see if that re... ⇲
 
UI issue

No option to go back to previous screen

Fix: Use the iPhone's built-in gesture to go back. Swipe from the left edge of the screen to return to the previous page. OR If the app has a... ⇲
 
Updates issue

Events do not update until park opens

Fix: Check the app settings to ensure notifications are enabled. This may help you receive updates as soon as they are available. OR Visit the... ⇲
 
Support issue

Customer support is non-existent

Fix: Look for a FAQ section within the app or on the website. Many common issues are addressed there, which can provide immediate assistance. O... ⇲
 
Payments issue

Sesame Place lacks Apple Pay

Fix: Check if your payment methods are set up correctly in the app. Go to 'Account Settings' and ensure that your payment options are updated.... ⇲

No refund process for in-park purchases

Fix: Keep all receipts and document your purchases. If you encounter issues, you can present this information at guest services for assistance.... ⇲
 
Bugs issue

Inaccurate ride status

Fix: Refresh the app regularly. Pull down on the screen to refresh the ride status information, as it may not update automatically. OR Cross-c... ⇲

Overcrowded and overpriced

Fix: Plan your visit during less busy times, such as weekdays or off-peak seasons, to avoid crowds and potentially lower prices. OR Bring your... ⇲

Limited food variety and high prices

Fix: Research food options before your visit. Check the park's website for menus and plan your meals accordingly. OR Consider dining outside t... ⇲

Sesame Place directs to incorrect location for San Diego users

Fix: Check your location settings on your device. Ensure that location services are enabled for the app to provide accurate information. OR Ma... ⇲
 
Network issue

Sesame Place is non-functional during peak times

Fix: Try using the app during off-peak hours when fewer users are likely accessing it. This can improve performance. OR Close other apps runni... ⇲
 
Syncing issue

Sesame Place does not link purchases made with the same email

Fix: Ensure that you are logged into the same account for all purchases. If you have multiple accounts, consolidate them to avoid confusion. OR... ⇲
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 what users are saying
Good experience
97.9%

Neutral
1.2%

Bad experience
0.9%

~ from our NLP analysis of 7,400 combined software ratings.

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 Private Data Sesame Place collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Search History
    • Identifiers
    • Diagnostics