—— Run into issues on Johnnie's Rewards? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: Check the app settings to see if there is an option to stay logged in. If not, consider updating the app to the latest version, as updates m... ⇲
Fix: Double-check your login credentials. Ensure that you are entering the correct email and password. If you have forgotten your password, use t... ⇲
Fix: Check the app for any notifications or updates regarding the time selection. Sometimes, limited time offers are only available during specif... ⇲
Fix: Verify if the drive-through option is available at your selected location. Some locations may not support this feature. Check the app for lo... ⇲
Fix: Review the menu carefully to ensure you are selecting the correct platter. Sometimes, side options may be listed under a different section o... ⇲
Fix: Look for a comments or notes section during the checkout process. If it’s not available, try to include your instructions in the special req... ⇲
Fix: Verify if Pauline’s is part of the app’s offerings in your area. Some locations may not support all restaurants listed in the app. OR If... ⇲
Fix: If the app does not have an option for ice water, consider ordering a regular drink and requesting ice water in the comments section during... ⇲
Fix: Ensure that your payment method is up to date in the app settings. Go to Settings > Payment Methods and verify your card details. OR If y... ⇲
Fix: Close any other apps running in the background to free up memory. Double-tap the home button (or swipe up from the bottom on newer models) a... ⇲
Fix: Check your internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. If using Wi-Fi, try restarting your rou... ⇲
Fix: Check the app settings to see if there is an option to enable ticket printing. Ensure that your device is connected to a compatible printer.... ⇲
Fix: Try logging out of the app and then logging back in. This can sometimes resolve temporary glitches that cause error messages. OR If the e... ⇲
Fix: Check if the app has been updated to the latest version, as new features may be added in updates. If not, consider using your iPhone to acce... ⇲