fix problems on Yango [iphone]

—— Run into issues on Yango? Get help pending when official support gets back to you!

Yango: taxi, food, delivery

Info:

company: YHub ZAF (Pty) Ltd

: https://yango.com/en_gh/support/

: yango.com

Chat with our AI-based Yango Support

🛠️ Common Yango Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Map does not show user position

Fix: 1. Check your device's GPS settings: Go to Settings > Privacy > Location Services and ensure that Location Services are enabled for Yango.... ⇲

Drivers unable to find pickup location

Fix: 1. Confirm your pickup location: Double-check that the pickup location is correctly set in the app. You can manually adjust the pin if neces... ⇲

Search issue

Search function for destinations does not work

Fix: 1. Restart the app: Close Yango completely and reopen it to see if the search function works again. 2. Clear app cache: Go to your device s... ⇲

Loading issue

Ride type selection menu does not load

Fix: 1. Restart the app: Close Yango and reopen it to refresh the ride type selection menu. 2. Check for app updates: Go to the App Store and en... ⇲

Location issue

Drivers claim to be at pickup location but are not

Fix: 1. Use the in-app chat: Communicate with the driver to clarify their exact location and guide them if necessary. 2. Check the map: Use the... ⇲

Yango does not accurately display driver location

Fix: 1. Refresh the app: Close and reopen Yango to refresh the driver location on the map. 2. Check your internet connection: Ensure you have a... ⇲

Limited visibility of certain locations on the map

Fix: 1. Zoom in/out: Use pinch gestures to zoom in or out on the map to see if the location becomes visible. 2. Check for app updates: Ensure yo... ⇲

Bugs issue

Order history displays canceled orders instead of completed ones

Fix: 1. Refresh the order history: Close the app and reopen it to see if the order history updates correctly. 2. Check for app updates: Ensure y... ⇲

Inaccurate fare calculations

Fix: 1. Check the fare estimate before confirming the ride: Always review the fare estimate provided before you book the ride. 2. Report discrep... ⇲

Drivers often cancel rides after accepting

Fix: 1. Choose peak times wisely: Try to avoid requesting rides during peak hours when drivers may be overwhelmed. 2. Select a more popular pick... ⇲

Drivers take longer routes to increase fare

Fix: 1. Use the in-app map: Monitor the route taken by the driver in real-time and provide feedback if you notice an unusual detour. 2. Provide... ⇲

Inconsistent pricing and discounts

Fix: 1. Check for promotions: Regularly check the app for any ongoing promotions or discounts that may apply to your ride. 2. Compare fares: Use... ⇲

Support issue

Communication issues with drivers due to language barriers

Fix: 1. Use simple language: When communicating with drivers, use simple and clear phrases to convey your message. 2. Use the in-app translation... ⇲

Support response times are slow

Fix: 1. Use in-app support: Utilize the in-app support feature to submit your queries or issues, as this may expedite the response time. 2. Chec... ⇲

Account issue

Yango requires age verification multiple times

Fix: 1. Ensure your age is correctly set in your profile: Go to your account settings and verify that your age is accurately entered. 2. Update... ⇲

Freezing issue

Yango freezes or fails to load

Fix: 1. Restart the app: Close Yango completely and reopen it to see if the issue resolves. 2. Clear app cache: Go to your device settings, find... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.6%

Neutral

1.7%

Bad experience

1.7%

~ from our NLP analysis of 76,026 combined software ratings.

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Private Data Yango collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Financial Info
- Location
- Contact Info
- Search History
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- Contacts
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
- Other Data