fix problems on Superpedestrian LINK Scooters [iphone]

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—— Run into issues on Superpedestrian LINK Scooters? Get help pending when official support gets back to you!

Superpedestrian LINK Scooters
Info:
company: Superpedestrian
: https://www.link.city/terms-conditions
: www.link.city
Chat with our AI-based Superpedestrian LINK Scooters Support
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UI issue

In-app scooter locating map often blank

Fix: 1. Enable location services: Go to your iPhone settings, select 'Privacy', then 'Location Services', and ensure that location services are e... ⇲
 
Payments issue

Payment processing issues

Fix: 1. Check payment method: Go to your account settings in the LINK app and verify that your payment method is valid and has sufficient funds.... ⇲

Limited payment options

Fix: 1. Check for updates: Ensure you have the latest version of the LINK app, as new payment options may be added in updates. 2. Use alternativ... ⇲

Random fees charged after rides

Fix: 1. Review ride details: After each ride, check the ride summary in the app to understand any fees that were charged. 2. Check for additiona... ⇲
 
Support issue

No instructions for operating scooters

Fix: 1. Access the help section: Look for a help or FAQ section within the LINK app that may provide basic operating instructions. 2. Search onl... ⇲

Unclear pass usage instructions

Fix: 1. Access help section: Look for a help or FAQ section within the LINK app that may provide information on how to use passes. 2. Search onl... ⇲
 
Bugs issue

Safety geo-fencing is imperfect

Fix: 1. Check for updates: Ensure that the LINK app is updated, as updates may improve geo-fencing accuracy. 2. Report inaccuracies: Use the app... ⇲

Random locking of scooters

Fix: 1. Check app settings: Ensure that your app settings do not have any restrictions that could cause the scooter to lock unexpectedly. 2. Res... ⇲

Superpedestrian LINK Scooters incorrectly identifies no-ride zones

Fix: 1. Verify with local maps: Use a separate mapping service to confirm no-ride zones before starting your ride. 2. Report inaccuracies: Use t... ⇲

Scooters stop unexpectedly

Fix: 1. Check battery levels: Before starting your ride, check the scooter's battery level in the app to ensure it has enough charge. 2. Avoid s... ⇲

Difficulties in ending rides

Fix: 1. Follow app prompts: Ensure you are following the app's instructions for ending the ride, including parking in designated areas. 2. Check... ⇲

Inaccurate parking zone information

Fix: 1. Verify with local regulations: Use local maps or city regulations to confirm where parking is allowed, as the app may not always be up to... ⇲
 
Glitches issue

Superpedestrian LINK Scooters glitches during ride completion

Fix: 1. Ensure a stable connection: Make sure you have a good internet connection during your ride, as poor connectivity can cause glitches. 2.... ⇲
 
Customization issue

No reservation option for scooters

Fix: 1. Check for updates: Ensure that you have the latest version of the LINK app, as new features may be added in updates. 2. Use the app freq... ⇲
 
Crashes issue

Superpedestrian LINK Scooters crashes frequently

Fix: 1. Restart your iPhone: A simple restart can often resolve app crashes by clearing temporary files and refreshing the system. 2. Update the... ⇲
 
Notifications issue

Repeated safety quizzes are annoying

Fix: 1. Complete quizzes thoroughly: Ensure you complete all safety quizzes to minimize the frequency of prompts. 2. Provide feedback: Use the a... ⇲
 
Installation issue

Long setup process

Fix: 1. Prepare in advance: Before using the app, ensure you have all necessary information ready, such as payment details and identification. 2... ⇲
 
Gameplay issue

Slow uphill speed of scooters

Fix: 1. Maintain a steady pace: When approaching an uphill, try to maintain a steady speed rather than accelerating suddenly, which can help the... ⇲
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 what users are saying
Good experience
87.7%

Bad experience
9.1%

Neutral
3.2%

~ from our NLP analysis of 52,146 combined software ratings.

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 Private Data Superpedestrian LINK Scooters collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics