fix problems on CentralSquare Field Ops [iphone]

—— Run into issues on CentralSquare Field Ops? Get help pending when official support gets back to you!

CentralSquare Field Ops

Info:

company: CentralSquare Technologies, LLC

: https://support.centralsquare.com/

: www.centralsquare.com

Chat with our AI-based CentralSquare Field Ops Support

🛠️ Common CentralSquare Field Ops Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Location services stay on despite settings

Fix: Go to your iPhone's Settings > Privacy & Security > Location Services. Ensure that the toggle for Location Services is turned off. If you wa... ⇲

Background refresh drains battery

Fix: To reduce battery drain, go to Settings > General > Background App Refresh. You can either turn it off completely or select 'Wi-Fi' instead... ⇲

Loading issue

Delay in refreshing and pulling info

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi network or have a strong cellular signal. If the connection is we... ⇲

UI issue

Call notes display out of order

Fix: Check if there is an option within the app settings to sort or filter call notes. If available, adjust these settings to display notes in th... ⇲

Map functionality poor

Fix: Ensure that your app has the necessary permissions to access location services. Go to Settings > Privacy & Security > Location Services and... ⇲

Inability to view entire crew on rig ID

Fix: Check if there are any filters or settings within the app that limit the view of crew members. Adjust these settings to ensure all crew memb... ⇲

Notes superimposed and unreadable

Fix: Check the app settings for any options related to text size or display settings. Adjust these settings to improve readability. OR If the... ⇲

Notes overlap on some devices

Fix: Check for any updates to the app that may address display issues. Go to the App Store and see if an update is available. OR If the proble... ⇲

Bugs issue

Units available status inaccurate

Fix: Verify that the app is updated to the latest version. Go to the App Store, search for CentralSquare Field Ops, and check for updates. An upd... ⇲

Bugs still present in the system

Fix: Regularly check for app updates in the App Store. Developers often release updates to fix bugs and improve performance. Keeping the app upda... ⇲

Support issue

Inconsistent customer service

Fix: Utilize the app's help or support section to find FAQs or troubleshooting guides that may address your issues without needing to contact cus... ⇲

Users unable to access app

Fix: Ensure that your device meets the app's system requirements. Check for any available updates for your iPhone's operating system and install... ⇲

Frequent logouts

Fix: Check if there is an option in the app settings to stay logged in or remember your login details. Enable this option if available. OR If... ⇲

Error codes during login

Fix: Double-check your login credentials to ensure they are entered correctly. If you have forgotten your password, use the 'Forgot Password' fea... ⇲

Updates issue

Desktop version outdated

Fix: If you have access to the desktop version, check for any available updates or patches that can be installed. This may improve functionality... ⇲

Freezing issue

Phone locks up on Home Screen

Fix: Force restart your iPhone by pressing and quickly releasing the Volume Up button, then the Volume Down button, and then press and hold the S... ⇲

Freezes on new pin screen

Fix: If the app freezes, try force quitting the app by swiping up from the bottom of the screen (or double-tapping the Home button) and swiping t... ⇲

Slow issue

Slow to refresh

Fix: Ensure that your internet connection is stable. If you are on Wi-Fi, try moving closer to the router or switching to cellular data to see if... ⇲

Performance issue