fix problems on Rover [iphone]

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—— Run into issues on Rover? Get help pending when official support gets back to you!

Rover—Dog Sitters & Walkers
Info:
company: Rover.com
: https://support.rover.com
: www.rover.com
Chat with our AI-based Rover Support
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Settings issue

Cannot cancel pending requests

Fix: Check if there is an option to 'Manage Requests' in your account settings. If available, use this feature to cancel pending requests. OR... ⇲

Cannot set more than one dog owner

Fix: Consider creating a shared account with the other dog owner, allowing both parties to access the same profile and manage bookings together.... ⇲

Inability to modify bookings easily

Fix: Check if there is a 'Manage Bookings' section in your account settings where you can edit or modify existing bookings. OR If modification... ⇲

No way for sitters to rate owners

Fix: Encourage sitters to provide feedback on their experiences with owners through direct communication, fostering a better understanding of exp... ⇲

Limited availability settings for sitters

Fix: Encourage sitters to communicate their availability clearly in their profiles to avoid confusion with potential clients. OR Suggest that... ⇲
 
Updates issue

No way to update profile name

Fix: Navigate to your account settings and look for an 'Edit Profile' option. If the name field is not editable, consider using a temporary name... ⇲
 
Security issue

Background checks only for sitters

Fix: As a pet owner, ensure you conduct your own research on sitters by checking reviews and ratings from other users. OR Request references f... ⇲

Lack of safety measures for sitters

Fix: Encourage sitters to take personal safety precautions, such as meeting in public places for initial introductions with pets. OR Share saf... ⇲
 
Payments issue

Owners can cancel without penalty

Fix: To mitigate this, consider setting clear expectations with sitters about cancellations and discuss potential penalties for last-minute cance... ⇲

High service fee percentage

Fix: Factor in the service fees when budgeting for pet care and communicate this with sitters to ensure transparency. OR Look for promotional... ⇲

Delayed payment processing

Fix: Check your payment settings to ensure that all information is correct and up to date, which can help speed up processing times. OR Consid... ⇲
 
Glitches issue

Rover glitches and slow performance

Fix: Clear the app cache by going to your iPhone settings, selecting the app, and choosing 'Clear Cache' if available. This can help improve perf... ⇲
 
Customization issue

Limited options for customizing pet profiles

Fix: Utilize the available fields to provide as much detail as possible about your pet, even if customization options are limited. OR Consider... ⇲
 
Privacy issue

No way to block certain sitters

Fix: If you have had a negative experience with a sitter, document your concerns and share them in the app's review section to warn others. OR... ⇲
 
Messages issue

Inadequate communication options for sitters

Fix: Encourage sitters to use external communication tools, such as messaging apps, for more effective communication with pet owners. OR Sugge... ⇲
 
UI issue

Difficult to determine pet fit due to incomplete profiles

Fix: Request additional information from sitters directly through messaging to clarify their experience and suitability for your pet. OR Consi... ⇲

Confusing service descriptions for clients

Fix: Take notes on the services you are interested in and compare them with other similar services to clarify any confusion. OR Reach out to s... ⇲
 
Uploads issue

Inability to send high-quality media quickly

Fix: Try compressing images before sending them through the app to reduce file size while maintaining quality. OR Use a cloud storage service... ⇲
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 what users are saying
Good experience
98.2%

Neutral
1.0%

Bad experience
0.8%

~ from our NLP analysis of 459,843 combined software ratings.

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Furnished Finder

 Private Data Rover collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics