fix problems on IScanner [iphone]

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—— Run into issues on IScanner? Get help pending when official support gets back to you!

iScanner: PDF & OCR Scanner
Info:
company: BPMobile
: http://iscannerapp.com/scanner/support
: bpmobile.com
Chat with our AI-based iScanner Support
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Ads issue

Ads interrupt usage

Fix: 1. Upgrade to Premium: If ads are disruptive, consider upgrading to the premium version, which typically removes ads. 2. Use Airplane Mode:... ⇲

Frequent prompts for premium upgrades

Fix: 1. Dismiss Prompts: Simply dismiss the prompts when they appear. They are often designed to encourage upgrades but do not affect app functio... ⇲

Frequent pop-up reminders for purchases

Fix: 1. Dismiss Reminders: Simply dismiss the pop-up reminders as they appear. 2. Explore Settings: Check if there is an option in the app settin... ⇲
 
Customization issue

Limited functionality in free version

Fix: 1. Explore Features: Familiarize yourself with the features available in the free version by checking the app's help section or user guide.... ⇲

Inability to save multiple pages without premium

Fix: 1. Save Pages Individually: If you cannot save multiple pages at once, save each page individually and combine them later using a PDF merger... ⇲
 
Payments issue

Automatic subscription activation issues

Fix: 1. Check Subscription Settings: Go to Settings > [Your Name] > Subscriptions to see if the subscription is active and manage it. 2. Disable... ⇲

Misleading trial period terms

Fix: 1. Review Terms: Carefully read the terms and conditions of the trial period in the app or on the App Store before starting the trial. 2. Se... ⇲

Inability to restore previous purchases

Fix: 1. Check App Store Purchases: Go to Settings > [Your Name] > Subscriptions to see if your previous purchases are listed. 2. Reinstall the Ap... ⇲

High subscription costs

Fix: 1. Look for Discounts: Check if the app offers seasonal discounts or promotions for new subscribers. 2. Evaluate Needs: Assess whether the p... ⇲

Unclear cancellation process

Fix: 1. Access Subscriptions: Go to Settings > [Your Name] > Subscriptions to view your active subscriptions and cancel if needed. 2. Follow App... ⇲
 
Storage issue

Loss of previously stored documents

Fix: 1. Check iCloud Settings: Ensure that iScanner is set to back up documents to iCloud. Go to Settings > [Your Name] > iCloud > Manage Storage... ⇲

Limited document storage options

Fix: 1. Use Cloud Storage: Consider linking the app to a cloud storage service like Google Drive or Dropbox for additional storage. 2. Regularly... ⇲
 
Bugs issue

Inconsistent scanning quality

Fix: 1. Adjust Lighting: Ensure you are scanning in a well-lit area to improve scan quality. Avoid shadows and glare on the document. 2. Use Flat... ⇲

Problems with barcode scanning

Fix: 1. Ensure Good Lighting: Make sure the barcode is well-lit and not obscured by reflections or shadows. 2. Hold Steady: Keep your device stea... ⇲
 
Syncing issue

Difficulties with email integration

Fix: 1. Check Email Settings: Ensure that your email account is properly set up on your iPhone. Go to Settings > Mail > Accounts to verify. 2. Us... ⇲
 
Support issue

Poor customer support response

Fix: 1. Use In-App Support: Check if the app has an in-app support feature or FAQ section that may address your concerns. 2. Email Support: If yo... ⇲
 
Updates issue

Frequent app updates cause issues

Fix: 1. Disable Automatic Updates: Go to Settings > App Store and toggle off 'App Updates' to prevent automatic updates. 2. Manually Update: Chec... ⇲
 
Uploads issue

iScanner does not recognize email attachments

Fix: 1. Check Email Settings: Ensure your email app is properly configured and that attachments are supported. 2. Use Share Function: Instead of... ⇲
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 what users are saying
Good experience
94.4%

Bad experience
3.2%

Neutral
2.5%

~ from our NLP analysis of 1,254,743 combined software ratings.

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 Private Data iScanner collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Identifiers
    • Usage Data
    • Other Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data

  Cost of Subscriptions
  1. Premium Scanner & PDF editor: $9.99 Unlimited export, OCR, math & count mode
  2. 1 week Pro 100Gb storage: $4.99 Get 1 week Pro 100Gb storage
  3. Premium: $3.99 Get Premium features for 1 week.
  4. Premium: $9.99 Get Premium features for 1 month
  5. Premium: $4.99 Get Premium features for 1 week
  6. Premium: $3.99 Get Premium features for 1 week
  7. Premium: $9.99 Get Premium features for 1 month
  8. Premium: $19.99 Get Premium features for 1 year
  9. 1 week Pro 10Gb storage: $3.99 Get 1 week Pro 10Gb storage
  10. Premium: $4.99 Get Premium features for 1 month