fix problems on Official RVA Bike Share [iphone]

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—— Run into issues on Official RVA Bike Share? Get help pending when official support gets back to you!

Official RVA Bike Share
Info:
company: Wegoshare, Lda.
: https://rvabikes.com
Chat with our AI-based Official RVA Bike Share Support
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Payments issue

Invalid credit card messages

Fix: 1. Double-check the card details you entered, including the card number, expiration date, and CVV. Ensure there are no typos. 2. Make sure... ⇲

Extra charges without clear explanation

Fix: 1. Review your transaction history in the app to identify any charges and their descriptions. 2. Check the app's terms of service or pricin... ⇲
 
Crashes issue

Official RVA Bike Share crashes frequently

Fix: 1. Update the app to the latest version available in the App Store. Go to the App Store, tap on your profile icon, and scroll to see if an u... ⇲
 
Slow issue

Slow app performance

Fix: 1. Ensure your iPhone has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files. 2. Clos... ⇲
 
Bugs issue

E-bikes often not charged or malfunctioning

Fix: 1. Before renting, check the bike's battery level on the app. If it shows low, choose another bike. 2. Report any malfunctioning bikes thro... ⇲

Difficulties ending rides in app

Fix: 1. Ensure you are in a designated drop-off area as specified in the app. 2. Try refreshing the app or restarting it if you encounter issues... ⇲

Kiosks often non-functional

Fix: 1. If a kiosk is not working, try using the app to locate another nearby kiosk that is operational. 2. Check the app for any alerts or noti... ⇲

Official RVA Bike Share does not recognize valid addresses

Fix: 1. Ensure that you are entering the address correctly, including any necessary abbreviations or street types (e.g., St, Ave). 2. Try using... ⇲

Secondary lock malfunction

Fix: 1. Check if the secondary lock is jammed or obstructed. Clear any debris that may be blocking it. 2. Try to reset the lock by locking and u... ⇲
 
Support issue

No clear instructions for day pass usage

Fix: 1. Look for a help or FAQ section within the app that may provide guidance on day pass usage. 2. Check the official RVA Bike Share website... ⇲

No support or contact information available

Fix: 1. Check the app's settings or help section for any contact information or support options. 2. Look for a website associated with the RVA B... ⇲
 
Account issue

Inability to delete or deactivate accounts easily

Fix: 1. Check the app settings for an option to delete or deactivate your account. This is often found under account settings or privacy settings... ⇲
 
UI issue

Confusing user interface

Fix: 1. Take time to explore the app and familiarize yourself with its layout. Look for a tutorial or help section that may explain the features.... ⇲
 
Camera issue

QR code scanning issues

Fix: 1. Ensure that your camera lens is clean and unobstructed. 2. Hold your device steady and at the correct distance from the QR code for opti... ⇲
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 what users are saying
Bad experience
85.3%

Good experience
11.8%

Neutral
2.9%

~ from our NLP analysis of 34 combined software ratings.

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 Private Data Official RVA Bike Share collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics