fix problems on Reels.Me [iphone]

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—— Run into issues on Reels.Me? Get help pending when official support gets back to you!

Reels.Me - Reels Video Maker
Info:
company: Polaris Core Interactive Inc.
: https://www.polariscore.net/terms-of-use
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Slow issue

Slow performance

Fix: 1. Clear the app cache if possible. Go to Settings > Reels.Me and look for an option to clear cache or data. 2. Close other applications ru... ⇲
 
Bugs issue

Does not apply effects as advertised

Fix: 1. Ensure you are following the correct steps to apply effects. Refer to the app's tutorial or help section for guidance. 2. Check if the e... ⇲

Basic functionality only

Fix: 1. Familiarize yourself with the app's features to ensure you are utilizing all available tools. 2. Check for updates that may introduce ne... ⇲
 
Customization issue

Limited editing capabilities

Fix: 1. Familiarize yourself with the app's features by exploring the help section or tutorials. 2. Look for any updates that may add new featur... ⇲

Limited template options

Fix: 1. Explore the app's updates regularly, as new templates may be added over time. 2. Check if the app allows for customization of existing t... ⇲
 
Permissions issue

No access to all albums

Fix: 1. Go to Settings > Privacy > Photos and ensure Reels.Me has permission to access all photos. Select 'All Photos' if it is set to 'Selected... ⇲
 
Audio issue

Music does not match slides

Fix: 1. Ensure that the music is properly synced with the video clips. Check the timing settings within the app to adjust the music length. 2. T... ⇲

No ability to use own music

Fix: 1. Check if the app has an option to import music from your library. Go to the music selection area and look for an 'Import' option. 2. Ens... ⇲
 
Storage issue

Inability to save projects

Fix: 1. Ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage and check available space. 2. Restart the... ⇲
 
Uploads issue

Error messages when uploading videos

Fix: 1. Check your internet connection. Ensure you have a stable Wi-Fi or cellular connection. 2. Restart the app and try uploading again. 3. E... ⇲
 
Support issue

No response from customer support

Fix: 1. Check the app's FAQ or help section for common issues and solutions. 2. Look for community forums or user groups where you can find answ... ⇲
 
Payments issue

Refund requests denied

Fix: 1. Review the app's refund policy to ensure your request aligns with their terms. 2. If you believe you are eligible for a refund, gather a... ⇲

Requires paid membership for use

Fix: 1. Explore the free features of the app to maximize your usage without a paid membership. 2. Look for any promotional offers or trials that... ⇲
 
Glitches issue

Scrambles video order

Fix: 1. Manually reorder the clips in the app by dragging them into the desired sequence. 2. Ensure you are saving the project after making chan... ⇲
 
Network issue

Inconsistent media buffering

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data to see if performance improves. 2. Clear the app cache if poss... ⇲
 
Compatibility issue

Reels.Me does not work on multiple devices

Fix: 1. Ensure you are logged into the same Apple ID on all devices. This can affect app availability and functionality. 2. Check if the app is... ⇲

Trial version does not reflect full app performance

Fix: 1. Review the features available in the trial version and compare them to the full version. This can help set expectations. 2. Use the tria... ⇲
 
Loading issue

Reels.Me does not load videos properly

Fix: 1. Ensure that the videos are in a supported format. Check the app's documentation for compatible formats. 2. Restart the app and try loadi... ⇲
 
Updates issue

No updates on sound effects

Fix: 1. Check the app's update history in the App Store to see if sound effects have been added in recent updates. 2. Explore the app's settings... ⇲
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 what users are saying
Good experience
81.8%

Bad experience
12.2%

Neutral
6.0%

~ from our NLP analysis of 900 combined software ratings.

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 Private Data Reels.Me collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics

  Cost of Subscriptions
  1. REELZ Premium Year: $49.99 Full Access for a Year
  2. REELZ Premium Month: $9.99 Full Access for a Month
  3. REELZ Premium Year: $49.99 Full Access for a Year
  4. REELZ Premium Month: $14.99 Full Access for a Month
  5. REELZ Premium Month: $7.99 Full Access for a Month