fix problems on 纽约时报 [iphone]

—— Run into issues on 纽约时报? Get help pending when official support gets back to you!

纽约时报

Info:

company: The New York Times Company

: https://cn.nytimes.com/

: cn.nytimes.com

Chat with our AI-based 纽约时报 Support

🛠️ Common 纽约时报 Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Does not support portrait mode on iPad

Fix: Check if your iPad is locked in landscape mode. Swipe down from the top-right corner to access the Control Center and ensure the rotation lo... ⇲

Cannot use look up word feature

Fix: Ensure that the app has permission to access the dictionary. Go to Settings > Privacy > Dictionary and check if the New York Times app is li... ⇲

Crashes issue

纽约时报 crashes when changing language

Fix: Try clearing the app's cache. Go to Settings > General > iPhone Storage, find the New York Times app, and select 'Offload App'. This will fr... ⇲

Sharing issue

Cannot share articles properly

Fix: Check your sharing settings. Go to Settings > Privacy > Sharing and ensure that the New York Times app has permission to share content. If i... ⇲

Network issue

Internet connection error message despite being connected

Fix: Restart your device. Sometimes, a simple restart can resolve connectivity issues. If the problem persists, try resetting your network settin... ⇲

Need to improve ability to bypass GFW

Fix: Ensure that your VPN is properly configured and connected. Sometimes, switching to a different server can improve access to content. OR C... ⇲

Loading issue

Major problem loading older news

Fix: Try refreshing the app by pulling down on the main news feed. If that doesn’t work, check for any app updates in the App Store that may addr... ⇲

Images issue

Images do not show up in GFW

Fix: Check your VPN settings if you are using one to bypass the Great Firewall (GFW). Ensure that it is properly configured and connected. Someti... ⇲

Customization issue

Font size cannot be adjusted

Fix: Check the app settings for any accessibility options. Go to Settings within the app and look for text size or accessibility features that ma... ⇲

Freezing issue

纽约时报 freezes when selecting English version

Fix: Clear the app's cache by offloading it as mentioned earlier. This can help resolve freezing issues. After offloading, reinstall the app from... ⇲

UI issue

Text stutters badly when scrolling

Fix: Close other apps running in the background to free up memory. Double-click the home button (or swipe up from the bottom on newer iPhones) an... ⇲

Share button not working on iPhone X

Fix: Restart the app to see if that resolves the issue. If not, try reinstalling the app by deleting it and downloading it again from the App Sto... ⇲

Uncomfortable to use only in horizontal screen

Fix: If the app does not support portrait mode, consider using it on an iPhone or a different news app that offers better orientation support.... ⇲

Installation issue

Requires reinstallation to update content

Fix: Try refreshing the app by pulling down on the news feed. If that doesn’t work, check for updates in the App Store and install them if availa... ⇲

Updates issue

Newest article date is outdated

Fix: Refresh the app by pulling down on the main feed. If the issue persists, check for updates in the App Store to ensure you have the latest ve... ⇲

Syncing issue

纽约时报 does not refresh with new articles

Fix: Manually refresh the app by pulling down on the news feed. If that doesn’t work, check for updates in the App Store and install any availabl... ⇲