fix problems on Ivanti Docs@Work [iphone]

—— Run into issues on Ivanti Docs@Work? Get help pending when official support gets back to you!

Ivanti Docs@Work

Info:

company: MobileIron

: http://www.ivanti.com/

: www.ivanti.com

Chat with our AI-based Ivanti Docs@Work Support

🛠️ Common Ivanti Docs@Work Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

User interface is slow

Fix: 1. Clear the app cache: Go to Settings > General > iPhone Storage > Ivanti Docs@Work > Offload App. This will clear the cache without deleti... ⇲

Options are unintuitive

Fix: 1. Familiarize yourself with the app by reviewing the user guide or help section within the app. This can provide insights into navigating t... ⇲

UI issue

Hard to stay organized

Fix: 1. Use folders to categorize documents. Create folders for different projects or types of documents by tapping on the '+' icon and selecting... ⇲

Cannot open attachments directly

Fix: 1. Save the attachment to your device first. Tap and hold the attachment, select 'Save to Files', and then open it from the Files app using... ⇲

Multiple clicks required to open documents

Fix: 1. Check if there are any settings in the app that allow you to change the default behavior for opening documents. Look for options under Se... ⇲

Cannot open mail attachments

Fix: 1. Save the mail attachment to your device first, then open it from the Files app using Ivanti Docs@Work. OR 2. Use a different email cli... ⇲

No sorting of documents

Fix: 1. Manually organize documents into folders based on categories or dates to create a sorting system that works for you. OR 2. Use naming... ⇲

Poor handling of SharePoint lists

Fix: 1. Try accessing SharePoint lists through a web browser on your device instead of the app, as this may provide better functionality. OR 2... ⇲

No palm rejection

Fix: 1. Adjust your grip on the device while writing to minimize palm contact with the screen, or use a stylus that has a smaller tip. OR 2. L... ⇲

Writing recognition issues

Fix: 1. Ensure your handwriting is clear and legible. Practice writing slowly and clearly to improve recognition accuracy. OR 2. Check for any... ⇲

No back button

Fix: 1. Use the app's navigation menu to return to previous screens instead of looking for a back button. Familiarize yourself with the layout to... ⇲

Resolution not updated for Plus phones

Fix: 1. Check for any updates to the app that may address resolution issues and install them if available. OR 2. Adjust the display settings o... ⇲

Compatibility issue

Incompatibility with iOS 13

Fix: 1. If possible, consider downgrading your iOS version to a compatible one. This can be complex and may void warranties, so proceed with caut... ⇲

No split screen support on iPad Pro

Fix: 1. Use the app in full-screen mode and switch between apps using the app switcher (swipe up from the bottom of the screen and hold). This ca... ⇲

Lacks support for xlsb files

Fix: 1. Convert xlsb files to a supported format (like xlsx) using an online converter or a different app before opening them in Ivanti Docs@Work... ⇲

Ivanti Docs@Work does not work under Beta Release

Fix: 1. If you are using a beta version of iOS, consider reverting to the stable release version of iOS to ensure compatibility with Ivanti Docs@... ⇲

Crashes issue

Constant crashes

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the app off the screen. Then reopen the app to see if it stab... ⇲

Bugs issue

Online editing does not work well

Fix: 1. Ensure you have a stable internet connection while editing online. Switch to a different Wi-Fi network or use cellular data if necessary.... ⇲