fix problems on National Express Coach [iphone]

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—— Run into issues on National Express Coach? Get help pending when official support gets back to you!

National Express Coach
Info:
company: National Express Coach
: https://help.nationalexpress.com/
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Syncing issue

Does not save bookings in the app

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when making bookings. 2. Check for app updates: Go to the App Store... ⇲
 
Messages issue

Confirmation email not visible in mobile Gmail app

Fix: 1. Check spam/junk folder: Open the Gmail app, go to the 'Spam' folder, and see if the confirmation email is there. 2. Refresh your inbox:... ⇲
 
Search issue

Search button disabled in mobile app

Fix: 1. Restart the app: Close the app completely and reopen it. 2. Check for app updates: Go to the App Store and update the app if necessary.... ⇲
 
Bugs issue

Old ticket information remains after rebooking

Fix: 1. Log out and log back in: This can refresh the app and may clear old data. 2. Clear app cache: Go to Settings > General > iPhone Storage,... ⇲

Coach tracker feature does not work

Fix: 1. Ensure location services are enabled: Go to Settings > Privacy > Location Services and ensure it's turned on for National Express Coach.... ⇲

Difficult to track coaches without coach number

Fix: 1. Ensure you have your booking confirmation: This usually contains the coach number. 2. Use the app's booking history: Check if your previ... ⇲

Inconsistent departure times displayed

Fix: 1. Check for app updates: Go to the App Store and update the app if necessary. 2. Restart the app: Close the app completely and reopen it t... ⇲
 
Login issue

Session expired error during booking

Fix: 1. Log out and log back in: This can refresh your session. 2. Clear app cache: Go to Settings > General > iPhone Storage, find National Exp... ⇲

Inability to log in to retrieve ticket information

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. 2. Reset your password: If you can't log in, t... ⇲
 
UI issue

Calendar dates and months are incorrect

Fix: 1. Check device date and time settings: Go to Settings > General > Date & Time and ensure 'Set Automatically' is enabled. 2. Restart the ap... ⇲

Minimalistic design lacks accurate information

Fix: 1. Provide feedback through the app: While I cannot suggest contacting developers, you can provide feedback within the app to help improve f... ⇲
 
Loading issue

Buying screen fails to load

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or mobile data connection. 2. Restart the app: Close the app completely a... ⇲
 
Updates issue

National Express Coach does not update itineraries or timetables

Fix: 1. Check for app updates: Go to the App Store and update the app if necessary. 2. Restart the app: Close the app completely and reopen it t... ⇲
 
Customization issue

No option to choose return journey time

Fix: 1. Check for app updates: Go to the App Store and update the app if necessary. 2. Restart the app: Close the app completely and reopen it t... ⇲
 
Payments issue

Payment process is cumbersome

Fix: 1. Ensure you have a stable internet connection: Check your Wi-Fi or mobile data connection. 2. Try using a different payment method: If on... ⇲

No warnings for payment issues

Fix: 1. Ensure you have a stable internet connection: Check your Wi-Fi or mobile data connection. 2. Check your payment method: Ensure that your... ⇲
 
Registration issue

National Express Coach requires re-entering information after account creation

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when using the app. 2. Clear app cache: Go to Settings > General >... ⇲
 
Account issue

National Express Coach does not maintain user profile information

Fix: 1. Ensure you are logged in: Make sure you are logged into your account when using the app. 2. Clear app cache: Go to Settings > General >... ⇲
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 what users are saying
Good experience
82.3%

Bad experience
15.6%

Neutral
2.2%

~ from our NLP analysis of 186 combined software ratings.

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 Private Data National Express Coach collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location