fix problems on Lazada [iphone]

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—— Run into issues on Lazada ? Get help pending when official support gets back to you!

Lazada | All Shipping On Us
Info:
company: Lazada Group GmbH
: http://www.lazada.com
Chat with our AI-based Lazada Support
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Support issue

Poor customer service

Fix: Utilize the in-app chat feature to reach out to customer service during their operating hours. Be clear and concise about your issue to get... ⇲
 
Account issue

Unreliable sellers

Fix: Before making a purchase, check the seller's ratings and reviews from previous customers. Opt for sellers with higher ratings and positive f... ⇲

Difficult order cancellation

Fix: To cancel an order, go to 'My Orders', select the order you wish to cancel, and look for the 'Cancel Order' option. If it’s not available, i... ⇲
 
Payments issue

Multiple charges for same item

Fix: Check your payment method and transaction history to confirm if multiple charges occurred. If so, take a screenshot of the charges for refer... ⇲

Slow refund process

Fix: Keep track of your refund request status in the app under 'My Orders'. Refunds can take time, so be patient and check regularly. OR If th... ⇲

Limited payment options

Fix: Check if you can link additional payment methods in the app settings. Some users may have options like PayPal or bank transfers available.... ⇲

High shipping fees

Fix: Look for sellers that offer free shipping or promotions. Filter your search to show only those items to save on shipping costs. OR Combin... ⇲
 
Crashes issue

Lazada crashes

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for Lazada, and tap 'Update' if available. OR If the app co... ⇲
 
Bugs issue

Bugs in app functionality

Fix: Report the bugs through the app's feedback feature, detailing the issue and steps to reproduce it. This helps improve future updates. OR... ⇲
 
UI issue

Confusing product listings

Fix: Use the filter and sort options to narrow down your search results, making it easier to find what you need. OR Read product reviews and Q... ⇲

Poor user interface design

Fix: Familiarize yourself with the app layout by exploring different sections. This can help you navigate more efficiently. OR Use the search... ⇲

No landscape mode

Fix: If you prefer landscape mode, try rotating your device while using the app. Some apps may not support this feature, but it’s worth a try.... ⇲

Language translation issues

Fix: Check the app settings to see if there is an option to change the language to one you are more comfortable with. OR Use a translation app... ⇲

Difficulty deleting items from cart

Fix: Go to your cart, select the item you want to remove, and look for a 'Remove' or 'Delete' option next to it. OR If the app is unresponsive... ⇲
 
Quality issue

Lack of quality control

Fix: Before purchasing, check the seller's ratings and product reviews to gauge the quality of the items they offer. OR If you receive a defec... ⇲

Inconsistent product descriptions

Fix: Cross-reference product descriptions with other online sources or reviews to verify the information before purchasing. OR If you notice d... ⇲
 
Inventory issue

Items out of stock still listed

Fix: If you find an item listed as available but it’s out of stock, check back later or set a notification for when it becomes available again.... ⇲
 
Notifications issue

Unclear delivery notifications

Fix: Check your notification settings in the app to ensure you are receiving alerts for order updates and deliveries. OR Regularly check the '... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.8%

Neutral
3.5%

Bad experience
2.7%

~ from our NLP analysis of 112,864 combined software ratings.

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 Private Data Lazada collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics