fix problems on Roborock [iphone]

—— Run into issues on Roborock? Get help pending when official support gets back to you!

Roborock

Info:

company: Beijing Roborock Technology Co., Ltd.

: https://en.roborock.com/

Chat with our AI-based Roborock Support

🛠️ Common Roborock Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Roborock frequently logs in and out

Fix: Check your internet connection to ensure it is stable. If you are using Wi-Fi, try resetting your router. If the issue persists, consider sw... ⇲

Roborock is slow when navigating settings

Fix: Clear the app cache by going to your iPhone settings, selecting the Roborock app, and choosing 'Clear Cache' if available. This can help imp... ⇲

UI issue

Unnecessary storefront tab causes sluggish performance

Fix: If the storefront tab is not useful for you, try to ignore it and focus on the main features of the app. Avoid clicking on the storefront to... ⇲

Difficult to monitor cleaning performance in real-time

Fix: Use the app's map feature to view the cleaning progress in real-time, and familiarize yourself with the layout to better understand the clea... ⇲

Gameplay issue

Lacks quick pause or restart option

Fix: Use the manual controls on the robot itself to pause or restart cleaning if the app does not provide a quick option. This can be done by pre... ⇲

Cannot queue new rooms during cleaning

Fix: Plan your cleaning schedule in advance. Use the app to set up a cleaning schedule for different rooms at different times instead of queuing... ⇲

Difficult to change boundaries without stopping cleaning

Fix: Use the app to set boundaries before starting a cleaning session. If you need to change them, pause the cleaning, adjust the boundaries, and... ⇲

Updates issue

Mapping accuracy decreases with updates

Fix: After an update, recalibrate the robot by running a full cleaning cycle in a familiar area. This can help the robot relearn the layout and i... ⇲

Roborock updates render device mostly useless

Fix: Before updating the app, check user reviews to see if there are any reported issues with the new version. If possible, delay the update unti... ⇲

Settings issue

Limited room assignment in map settings

Fix: Use the 'No-Go Zones' feature to define areas that the robot should avoid, which can help manage cleaning tasks more effectively even with l... ⇲

Hardware issue

No sensor for full dust bin

Fix: Regularly check and empty the dust bin manually after each cleaning session to prevent performance issues. Set a reminder in your phone to d... ⇲

Customization issue

Limited language options for robot voice

Fix: Check the app settings to see if there are any language packs available for download that you may not have installed yet. OR Use the app... ⇲

Lacks manual dock repositioning feature

Fix: Physically move the dock to a new location and then use the app to set the new home location for the robot to recognize the change. OR If... ⇲

Bugs issue

Inconsistent location detection on map

Fix: Ensure that the robot is fully charged and that there are no obstructions in its path that could interfere with its sensors during mapping.... ⇲

Account issue

Requires account and password for basic functions

Fix: Create a simple password manager entry to store your login details securely, making it easier to log in when needed. OR If you find the l... ⇲

Features issue

Roborock lacks key features for complex floor plans

Fix: Utilize the existing features to create multiple maps for different floors or areas, if supported by the app, to better manage complex layou... ⇲

Notifications issue

Notifications for app features are intrusive

Fix: Go to the app settings and adjust the notification preferences to reduce the frequency or type of notifications you receive. OR Turn off... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Bad experience

2.4%

Neutral

1.6%

~ from our NLP analysis of 54,710 combined software ratings.

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Private Data Roborock collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics