fix problems on Izzi Go [iphone]

—— Run into issues on Izzi Go? Get help pending when official support gets back to you!

izzi go

Info:

company: izzi telecom®

: http://www.izzi.mx/ayuda

: www.izzi.mx

Chat with our AI-based izzi go Support

🛠️ Common izzi go Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

remote control stopped working

Fix: 1. Check the batteries in the remote control. Replace them if they are low or dead. 2. Ensure that the remote is paired with the app. Go to... ⇲

unstable performance

Fix: 1. Ensure that your device is running the latest version of iOS. Go to Settings > General > Software Update to check for updates. 2. Close a... ⇲

unable to log in

Fix: 1. Double-check your login credentials for accuracy. Ensure that Caps Lock is not on and that you are entering the correct email and passwor... ⇲

error messages on login

Fix: 1. Verify that your internet connection is stable. Try switching from Wi-Fi to mobile data or vice versa. 2. Clear the app's cache by offloa... ⇲

Video issue

live TV not functioning

Fix: 1. Check your internet connection. Ensure you are connected to a stable Wi-Fi network. You can test this by trying to load a website in your... ⇲

missing channels

Fix: 1. Check your subscription plan to ensure that the channels you are looking for are included. You can do this by logging into your account o... ⇲

inconsistent channel availability

Fix: 1. Check for any scheduled maintenance or updates from IZZI that may affect channel availability. 2. Restart the app to refresh the channel... ⇲

limited channel list

Fix: 1. Review your subscription plan to see if it includes additional channels. You may need to upgrade your plan for more channels. 2. Restart... ⇲

Account issue

requires IZZI TV subscription

Fix: 1. If you are prompted for a subscription, ensure that you have an active IZZI TV subscription. You can check this by logging into your acco... ⇲

maximum device limit reached

Fix: 1. Check how many devices are currently registered to your account. You may need to log into your account on the IZZI website to manage your... ⇲

unable to rent movies

Fix: 1. Ensure that you are logged into an account that has movie rental privileges. Check your subscription plan for details. 2. Restart the app... ⇲

password reset issues

Fix: 1. Use the 'Forgot Password?' link on the login screen and follow the instructions sent to your email. Ensure you check your spam folder if... ⇲

Network issue

cannot connect device

Fix: 1. Ensure that your device is connected to the same Wi-Fi network as your iPhone. 2. Restart both your iPhone and the device you are trying... ⇲

Compatibility issue

not compatible with iPads

Fix: 1. If you are trying to use the app on an iPad, check if there is a specific version of the app for iPads in the App Store. 2. If the app is... ⇲

not available outside Mexico

Fix: 1. If you are traveling outside Mexico, consider using a VPN to connect to a Mexican server. This may allow you to access the app as if you... ⇲

incompatible with devices

Fix: 1. Check the list of compatible devices on the IZZI website to ensure your device is supported. 2. If your device is not compatible, conside... ⇲

no Alexa skill availability

Fix: 1. Check the IZZI website or app for any announcements regarding Alexa integration. 2. If the skill is not available, consider using the app... ⇲

Crashes issue

izzi go crashes on opening

Fix: 1. Ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Force close the app by swipi... ⇲

Security issue

VPN functionality blocked

Fix: 1. Disable your VPN temporarily and try accessing the app without it. Some apps block VPN connections for security reasons. 2. If you need t... ⇲

Support issue

customer service unhelpful

Fix: 1. Try using the app's FAQ or help section for common issues and solutions. 2. If you need to contact customer service, prepare specific det... ⇲