fix problems on Hearo [iphone]

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—— Run into issues on Hearo? Get help pending when official support gets back to you!

Hearo - Watch Party
Info:
company: Quarter Timer LLC
: https://hearo.live/
: hearo.live
Chat with our AI-based Hearo Support
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Glitches issue

Glitches after iOS updates

Fix: Ensure that the Hearo app is updated to the latest version. Go to the App Store, tap on your profile icon, and scroll down to see if Hearo h... ⇲
 
Video issue

Netflix playback issues

Fix: Log out of your Netflix account within the Hearo app and log back in. This can refresh the connection and resolve playback issues. OR Che... ⇲

Black screen during playback

Fix: Check if the app has permission to access your device's storage. Go to Settings > Hearo and ensure that all permissions are granted. OR T... ⇲
 
Messages issue

Chat feature not functioning

Fix: Ensure that you have granted the Hearo app permission to access your notifications. Go to Settings > Hearo and check if notifications are en... ⇲
 
UI issue

Inability to skip to mid-episode

Fix: Check if the app has a specific feature for skipping. Some apps may require you to tap on the progress bar to skip ahead. Look for a slider... ⇲

Limited control in PiP mode

Fix: Check the app settings to see if there are any options to enhance controls in Picture-in-Picture mode. Some apps allow you to customize cont... ⇲
 
Login issue

Requires all users to be signed in

Fix: Ensure that all participants have their own Netflix accounts and are logged in. This is a requirement for many watch party apps to sync play... ⇲
 
Notifications issue

No notifications for messages

Fix: Check your notification settings for the Hearo app. Go to Settings > Hearo > Notifications and ensure that notifications are enabled. OR... ⇲
 
Updates issue

Missing features after updates

Fix: Check the app's update notes in the App Store to see if features have been removed or changed. Sometimes, developers make adjustments that m... ⇲
 
Freezing issue

Hearo freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-tapping the home button) and swiping the Hearo app off the screen... ⇲
 
Screen issue

No option to share screen

Fix: Check if the app has a built-in screen sharing feature. Look for a 'Share Screen' button or option in the app's settings or during a watch p... ⇲
 
Compatibility issue

Inconsistent performance across streaming services

Fix: Test the performance of Hearo with different streaming services to identify if the issue is specific to one service. This can help determine... ⇲

Unsupported video format error

Fix: Check the video format of the content you are trying to play. Ensure it is a format supported by Hearo and the streaming service you are usi... ⇲
 
Audio issue

Microphone issues causing silence

Fix: Check if the app has permission to access your microphone. Go to Settings > Hearo and ensure microphone access is enabled. OR Try using a... ⇲

No option to mute oneself

Fix: Look for a microphone icon within the app during a watch party. Tapping this icon may allow you to mute your microphone. OR If there is n... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
76.3%

Bad experience
19.1%

Neutral
4.6%

~ from our NLP analysis of 2,282 combined software ratings.

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انمياتي: انمي ومانجا

 Private Data Hearo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Hearo Premium: $9.99 Unlock video chat for everyone in your party