fix problems on WSVN [iphone]

​

—— Run into issues on WSVN? Get help pending when official support gets back to you!

WSVN - 7 News Miami
Info:
company: Sunbeam Television Corp.
: http://www.wsvn.com
: developer-page--naviga-mobile.navigamobile.com
Chat with our AI-based WSVN Support
   Hello! How can I assist you?  

characters left:
 
Audio issue

video plays without sound

Fix: 1. Check the mute switch on the side of your iPhone to ensure it is not muted. 2. While the video is playing, tap on the screen to bring up... ⇲

sound plays automatically on story click

Fix: 1. Check the app settings for any options related to autoplay or sound settings and disable them if available. 2. Restart the app to see if... ⇲
 
Ads issue

ads cause app to crash

Fix: 1. If you encounter a crash due to ads, try using the app during off-peak hours when ad traffic may be lower. 2. Clear the app's cache by go... ⇲

home page has intrusive pop-up ads

Fix: 1. Try to navigate away from the pop-up by tapping the 'X' or 'Close' button. 2. If the ads are persistent, consider using the app in airpla... ⇲

sponsored reports interfere with news articles

Fix: 1. Try to navigate away from the sponsored content by tapping the 'X' or 'Close' button. 2. If the sponsored reports are intrusive, consider... ⇲
 
UI issue

traffic section shows blank map

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and ensuring WSVN is set to 'Whi... ⇲
 
Notifications issue

notifications for breaking news are delayed

Fix: 1. Check your notification settings by going to Settings > Notifications > WSVN and ensure that notifications are enabled. 2. Restart your d... ⇲
 
Slow issue

slow to update news

Fix: 1. Check your internet connection; a slow connection can delay updates. Switch between Wi-Fi and cellular data to see if that improves the u... ⇲
 
Video issue

streaming live news blacks out

Fix: 1. Check your internet connection; a weak signal can cause blackouts. Switch between Wi-Fi and cellular data to see if that resolves the iss... ⇲

commercials play without issues but news does not

Fix: 1. Restart the app to see if this resolves the playback issue with news. 2. Check your internet connection; a weak signal may affect news pl... ⇲

inconsistent video playback

Fix: 1. Check your internet connection; a weak signal can cause inconsistent playback. Switch between Wi-Fi and cellular data to see if that impr... ⇲
 
Syncing issue

WSVN does not refresh content

Fix: 1. Pull down on the home screen of the app to manually refresh the content. 2. Restart the app to see if it updates the content after a fres... ⇲
 
Crashes issue

weather feature crashes app

Fix: 1. Restart the app to see if the weather feature works after a fresh start. 2. Check your internet connection; a weak signal may cause the f... ⇲
 
Privacy issue

data mining through ads

Fix: 1. Review your privacy settings by going to Settings > Privacy and adjust your ad tracking preferences. 2. Consider using the app in airplan... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.8%

Bad experience
2.2%

Neutral
2.0%

~ from our NLP analysis of 22,660 combined software ratings.

 Switch to these Alternatives:
Local 10 - WPLG Miami
NBC 6 South Florida: News
Sun Sentinel
Miami Herald News
WPTV News Channel 5 West Palm
WZVN ABC7 News - Fort Myers
WPBF 25 News - West Palm Beach
FOX 4 News Fort Myers WFTX
FOX 35 Orlando: News & Alerts
WFLA News Channel 8 - Tampa FL

 Private Data WSVN collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics