fix problems on Sidus Link Pro [iphone]

—— Run into issues on Sidus Link Pro? Get help pending when official support gets back to you!

Sidus Link Pro

Info:

company: Sidus Link Ltd.

: https://help.sidus.link

Chat with our AI-based Sidus Link Pro Support

🛠️ Common Sidus Link Pro Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Crashes immediately on MacOS

Fix: 1. Ensure that your MacOS is updated to the latest version. Go to 'System Preferences' > 'Software Update' and install any available updates... ⇲

Cannot create cues with both DMX and Sidus BT lights

Fix: 1. Ensure that both DMX and Sidus BT lights are properly connected and powered on. Check the connections and make sure they are recognized b... ⇲

Slow issue

Quickshots load extremely slow

Fix: 1. Check your internet connection. A slow or unstable connection can affect loading times. Try switching to a different Wi-Fi network or usi... ⇲

Lag when running Sidus BT lights through Sidus One box

Fix: 1. Ensure that the Sidus One box firmware is updated to the latest version. Check the manufacturer's website for any available updates and f... ⇲

Customization issue

Missing common sense features

Fix: 1. Familiarize yourself with the app's user manual or help section. Sometimes features may be present but not immediately obvious. 2. Explo... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

46.2%

Bad experience

38.5%

Neutral

15.4%

~ from our NLP analysis of 13 combined software ratings.

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Private Data Sidus Link Pro collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics