fix problems on Defender 24-7 [iphone]

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—— Run into issues on Defender 24-7? Get help pending when official support gets back to you!

Defender 24-7
Info:
company: Empowerment Technologies Inc.
: https://support.defendercameras.com/hc/en-us
: defendercameras.com
Chat with our AI-based Defender 24-7 Support
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Slow issue

Slow loading of cameras

Fix: 1. Ensure that your internet connection is strong. Test your speed using a speed test app. If the speed is low, consider moving closer to yo... ⇲
 
UI issue

Inability to back out of notification pictures without closing the app

Fix: 1. Instead of closing the app, try tapping the back button or swiping down on the notification picture to return to the previous screen. 2.... ⇲
 
Notifications issue

Push notifications setup is confusing

Fix: 1. Go to the app settings and look for the notifications section. Follow the prompts to enable notifications step-by-step. 2. If you are uns... ⇲
 
Login issue

Image recognition fails on first login

Fix: 1. Ensure that you have a strong internet connection during the initial login. A weak connection can hinder image recognition. 2. Try loggin... ⇲
 
Camera issue

Grainy night vision

Fix: 1. Ensure that the camera lens is clean and free from obstructions. Use a soft cloth to gently clean the lens. 2. Check the camera settings... ⇲

Blurry camera view on app

Fix: 1. Check the camera lens for dirt or obstructions and clean it if necessary. 2. Adjust the camera's focus settings within the app if availab... ⇲
 
Customization issue

Limited filtering options for events

Fix: 1. Explore the app settings to see if there are any updates or additional filtering options available. 2. Use the search function within the... ⇲
 
Bugs issue

Incorrect time display

Fix: 1. Check the time settings on your iPhone to ensure they are set correctly. Go to Settings > General > Date & Time and enable 'Set Automatic... ⇲
 
Audio issue

No audio capability

Fix: 1. Check the app settings to see if there is an option to enable audio. Sometimes audio features are disabled by default. 2. Ensure that you... ⇲
 
Support issue

No customer support response

Fix: 1. Check the app for any FAQ or help section that may provide answers to common issues. 2. Look for community forums or user groups online w... ⇲
 
Compatibility issue

Defender 24-7 not user-friendly for MAC/iOS

Fix: 1. Familiarize yourself with the app's layout by exploring all menus and options. Take notes on where specific features are located. 2. Look... ⇲
 
Updates issue

Live view fails after latest update

Fix: 1. Restart the app and your device to refresh the connection. 2. Check for any additional updates in the App Store that may address the live... ⇲
 
Downloads issue

Inability to save footage from cell phone

Fix: 1. Check the app settings to see if there is an option to enable saving footage. 2. Ensure that you have sufficient storage space on your de... ⇲
 
Settings issue

No option to adjust for small objects like bugs

Fix: 1. Check the camera settings for any sensitivity adjustments that may help with detecting smaller objects. 2. Position the camera closer to... ⇲
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 what users are saying
Good experience
92.4%

Bad experience
4.7%

Neutral
2.9%

~ from our NLP analysis of 3,144 combined software ratings.

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 Private Data Defender 24-7 collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
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  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info