fix problems on Butterfly IQ [iphone]

—— Run into issues on Butterfly IQ ? Get help pending when official support gets back to you!

Butterfly iQ — Ultrasound

Info:

company: Butterfly Network

: https://support.butterflynetwork.com

: www.butterflynetwork.com

Chat with our AI-based Butterfly iQ Support

🛠️ Common Butterfly iQ Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Butterfly iQ stops working if not updated every thirty days

Fix: Set a reminder on your phone or calendar to check for updates every 30 days. Go to the App Store, tap on your profile icon at the top right,... ⇲

no ability to extend warranty after purchase

Fix: Review the warranty terms provided at the time of purchase. If you are within the warranty period, ensure you are utilizing the warranty ben... ⇲

Updates issue

constant updates interfere with device usage

Fix: Schedule updates during off-peak hours when you are less likely to need the app. This can be done by checking for updates at a specific time... ⇲

Customization issue

lack of customization for presets

Fix: Explore the app settings to see if there are any options for adjusting existing presets. Sometimes, there may be hidden features that allow... ⇲

no digital centerline for vascular access presets

Fix: Use a physical ruler or measuring tape to assist with vascular access if precise measurements are needed. This can help in the absence of a... ⇲

Support issue

poor customer support response time

Fix: Utilize online forums or user communities where other users may have shared solutions to similar issues. This can provide quicker answers th... ⇲

Video issue

weak MSK tendon definition in grayscale

Fix: Experiment with different settings within the app to enhance image quality. Adjust the gain and depth settings to see if this improves tendo... ⇲

artifact generation at low resolution

Fix: Increase the resolution settings in the app if possible. Higher resolution may reduce artifacts and improve image quality. OR Ensure that... ⇲

static images in some cases

Fix: Ensure that the transducer is clean and properly maintained, as dirt or damage can lead to static images. Regularly check and clean the devi... ⇲

Settings issue

no option to buy device without cloud service

Fix: Research alternative ultrasound devices that do not require cloud services if this is a dealbreaker for you. Compare features and prices to... ⇲

lack of OB calculations for estimated gestational age

Fix: Manually calculate gestational age using standard obstetric formulas based on the measurements you obtain from the ultrasound. OR Conside... ⇲

Freezing issue

no scrolling back in Mmode after freezing

Fix: Take screenshots of important frames while in Mmode to refer back to them later, as a workaround for the inability to scroll back. OR Try... ⇲

Compatibility issue

no adapter option for previous model users

Fix: Consider selling your previous model and purchasing the latest version if the upgrade is essential for your work. OR Look for third-party... ⇲

no option for Bluetooth connectivity

Fix: Use a wired connection for any necessary peripherals, as this may provide a more stable connection than Bluetooth. OR Check for any firmw... ⇲

Storage issue

limited image saving capabilities after free cloud storage ends

Fix: Regularly back up your images to your personal device or an external hard drive before the free storage ends to avoid losing important data.... ⇲

Screen issue

no side-by-side screen option for biplane imaging

Fix: Use a split-screen feature on your iPhone if available, to run the Butterfly iQ app alongside another imaging app that supports side-by-side... ⇲