fix problems on Smile Generation MyChart [iphone]

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—— Run into issues on Smile Generation MyChart? Get help pending when official support gets back to you!

Smile Generation MyChart
Info:
company: PDS, LLC
: https://www.smilegeneration.com/patient-portal/mychart
: www.smilegeneration.com
Chat with our AI-based Smile Generation MyChart Support
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Bugs issue

Incorrect pre-filled information

Fix: Manually review and update your personal information in the app. Go to your profile settings and ensure all details are correct. If the app... ⇲
 
Payments issue

No detailed statement for charges

Fix: Check if there is an option in the app or website to view detailed billing statements. Sometimes, these can be found under the billing or pa... ⇲

Payment issues after app update

Fix: After an update, restart the app to ensure all features are functioning correctly. If payment issues persist, try logging out and back into... ⇲
 
Messages issue

Messages sent through the app go unanswered

Fix: Ensure that you are sending messages through the correct channel in the app. Double-check that you have selected the right recipient and tha... ⇲

No response to messages sent about treatment estimates

Fix: Follow up on your previous messages by sending a new message referencing your original inquiry. Be sure to include any relevant details to h... ⇲
 
UI issue

E-check-in process is tedious

Fix: Familiarize yourself with the e-check-in process by reviewing any available guides or tutorials in the app. This can help you navigate the p... ⇲

Smile Generation MyChart lacks user-friendly interface

Fix: Familiarize yourself with the app's layout by exploring all sections. Sometimes, taking time to navigate can help you find features more eas... ⇲
 
Notifications issue

Smile Generation MyChart fails to notify about copayments

Fix: Check your notification settings in the app to ensure that notifications are enabled. Go to your device settings, find the MyChart app, and... ⇲
 
Account issue

Smile Generation MyChart does not allow editing of contact information

Fix: Try accessing your account through the web version of MyChart, as it may provide more options for editing your contact information. Look for... ⇲

No way to fix incorrect account information

Fix: If you cannot edit your account information in the app, try accessing the web version of MyChart, which may allow you to make necessary chan... ⇲
 
Updates issue

Limited features still under development

Fix: Stay updated on new features by checking the app's update notes in the App Store. This will inform you of any new functionalities as they be... ⇲
 
Ads issue

Ads targeted based on intake form answers

Fix: Review the privacy settings in the app to see if there are options to limit targeted advertising. Adjust your preferences accordingly to red... ⇲
 
Security issue

Frequent password resets required

Fix: Ensure that you are using a strong password that meets the app's security requirements. Avoid using easily guessable passwords and consider... ⇲
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 what users are saying
Good experience
86.5%

Bad experience
10.6%

Neutral
3.0%

~ from our NLP analysis of 1,322 combined software ratings.

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 Private Data Smile Generation MyChart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics