fix problems on Lattice [iphone]

—— Run into issues on Lattice? Get help pending when official support gets back to you!

Lattice - The People Platform

Info:

company: Lattice

: http://help.lattice.com

: www.lattice.com

Chat with our AI-based Lattice Support

🛠️ Common Lattice Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mobile app lacks full profile access

Fix: To access your full profile, try using the web version of Lattice on your mobile browser. Open your preferred browser, navigate to the Latti... ⇲

Limited functionality compared to web app

Fix: Familiarize yourself with the features available in the mobile app by checking the app's help section or user guide. This can help you maxim... ⇲

Settings issue

Inability to update goals or add notes

Fix: If you cannot update goals or add notes in the app, try accessing these features through the web version of Lattice. This will allow you to... ⇲

Feedback issue

Cannot view or provide feedback on reviews

Fix: To view or provide feedback on reviews, use the web version of Lattice. This will allow you to access all review features that may not be av... ⇲

Real-time feedback is non-existent

Fix: If real-time feedback is crucial, consider using a different communication tool (like Slack or Microsoft Teams) for immediate feedback until... ⇲

UI issue

Lattice does not support landscape mode on iPad

Fix: Try rotating your iPad to see if the app automatically adjusts. If it does not, you may need to use the web version in landscape mode instea... ⇲

Functionality issue

1:1 functionality is limited

Fix: For more effective 1:1 meetings, consider using the web version of Lattice where you can access all features related to 1:1s. OR Prepare... ⇲

Limited use options within the app

Fix: Explore all sections of the app to ensure you are utilizing all available features. Refer to the app's help section for guidance on maximizi... ⇲

Lattice is essentially a lookup device only

Fix: If the app is primarily for lookup, use it for quick access to information and rely on the web version for more interactive tasks. OR Con... ⇲

No ability to read/write reviews

Fix: Access the review features through the web version of Lattice, which should allow you to read and write reviews. OR If you need to read o... ⇲

Basic features are missing

Fix: Identify which basic features are missing and use the web version for those tasks. Make a list of features you need and check if they are av... ⇲

Lattice is underwhelming and disappointing

Fix: Focus on the features that do work well for you and utilize them to their fullest potential. Use the web version for tasks that the app does... ⇲

Crashes issue

Mobile app is buggy and crashes

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Lattice, and check for updates. If the app continues... ⇲

Bugs issue

Feedback button does not work

Fix: Try restarting the app or your device to see if that resolves the issue. If the button still does not work, use the web version to provide f... ⇲

Compatibility issue

Mobile site is more useful than the app

Fix: If the mobile site is more useful, consider using it as your primary method of accessing Lattice until the app improves. Bookmark the mobile... ⇲

Account issue

Inability to access OKRs

Fix: Access your OKRs through the web version of Lattice, which should have full functionality for viewing and managing OKRs. OR Keep a separa... ⇲

Screen issue

Screen cuts off important button functions

Fix: Try adjusting the display settings on your device. Go to Settings > Display & Brightness and check if changing the text size or display sett... ⇲

Loading issue

Lattice fails to load or gets stuck on loading screen

Fix: Check your internet connection to ensure it is stable. If the app is still stuck, try closing the app completely and reopening it. OR If... ⇲

Customization issue

No rich text formatting available

Fix: If rich text formatting is essential, consider drafting your notes in a separate app that supports rich text, then copy and paste them into... ⇲

Performance issue

Inconsistent performance and reliability

Fix: Ensure your device's operating system is up to date, as this can affect app performance. Go to Settings > General > Software Update to check... ⇲