fix problems on Mariano’s [iphone]

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—— Run into issues on Mariano’s? Get help pending when official support gets back to you!

Mariano’s
Info:
company: The Kroger Co.
: https://www.marianos.com/hc/help/contact-us
: www.marianos.com
Chat with our AI-based Mariano’s Support
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Pricing issue

Checkout prices often differ from shelf prices

Fix: Before checking out, review your cart carefully and compare the prices listed in the app with the prices on the shelves. If discrepancies ar... ⇲

Inconsistent sale prices between app and store

Fix: Always check the app for sale prices before heading to the store, and take a screenshot of any discrepancies to reference during checkout.... ⇲
 
Customization issue

Inability to limit coupon sorting

Fix: Manually review your coupons before shopping and note which ones you want to use. This can help you keep track of your preferred coupons wit... ⇲

Difficult to use coupons

Fix: Review the app's coupon section carefully to understand how to apply them correctly. Take note of any specific requirements for each coupon.... ⇲

Lacks organization by departments

Fix: Use the search function to find specific departments or categories quickly instead of browsing through the entire app. OR Create a shoppi... ⇲

No ability to share cart contributions

Fix: Use a note-taking app to share your shopping list with others, allowing them to add items to your cart manually. OR Consider using a grou... ⇲

Limited options for deli items

Fix: Check the app regularly for updates, as new items may be added over time. You can also inquire in-store about deli items not listed in the a... ⇲

No purchase history organization

Fix: Keep a separate record of your purchases in a note-taking app or spreadsheet to track your shopping habits and preferences. OR Regularly... ⇲
 
UI issue

Confusing interface after updates

Fix: Take some time to explore the app after updates. Familiarize yourself with any new features or layout changes by navigating through the app... ⇲

Poor user interface design

Fix: Take time to explore the app's features and layout to become more familiar with its design, which may help improve your experience. OR Co... ⇲

Difficult to navigate app features

Fix: Spend some time exploring each section of the app to become more familiar with its layout and features. Take notes on where to find specific... ⇲
 
Settings issue

Substitutions made despite user preferences

Fix: Before finalizing your order, double-check your substitution preferences in the app settings to ensure they are correctly set. Adjust them i... ⇲

Substitution preferences reset when adding items

Fix: Before adding new items, take a moment to review your substitution preferences to ensure they are still set as desired. OR Consider keepi... ⇲
 
Account issue

Account connection issues

Fix: Log out of your account and then log back in to refresh the connection. This can often resolve temporary issues. OR Clear the app's cache... ⇲
 
Syncing issue

Loss of item tracking during shopping

Fix: Keep a manual list of items you have added to your cart, either on paper or in a notes app, to track your shopping progress. OR Try to re... ⇲
 
Bugs issue

Digital coupons often fail to clip

Fix: Ensure that you have a stable internet connection when attempting to clip coupons, as connectivity issues can cause failures. OR Try rest... ⇲

Random items removed from app

Fix: Keep a list of items you frequently purchase and check back periodically to see if they have been re-added to the app. OR If you notice a... ⇲
 
Navigation issue

Inconvenient pickup navigation

Fix: Familiarize yourself with the store layout and pickup area before your scheduled pickup time to make navigation easier. OR Use a map appl... ⇲
 
Notifications issue

No notification for early pickup

Fix: Set a personal reminder on your phone to check for early pickup availability before your scheduled time. OR Regularly check the app for a... ⇲
 
Crashes issue

Mariano’s crashes frequently

Fix: Ensure that your app is updated to the latest version, as updates often include bug fixes that can improve stability. OR If the app conti... ⇲
 
Login issue

Frequent logouts during sessions

Fix: Check your device settings to ensure that the app has permission to stay logged in and that battery-saving modes are not affecting it. OR... ⇲
 
Payments issue

Inability to update payment information

Fix: Navigate to the payment settings in the app and ensure you are following the correct steps to update your information. Double-check for any... ⇲
 
Support issue

No guidance for checkout issues

Fix: Before checking out, review the app's help section or FAQs for any common checkout issues and their solutions. OR If you encounter a spec... ⇲
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 what users are saying
Good experience
92.8%

Bad experience
4.5%

Neutral
2.6%

~ from our NLP analysis of 5,101 combined software ratings.

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 Private Data Mariano’s collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness